Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada is seeking candidates for bilingual customer support. This role involves handling inquiries, supporting customers, and documenting information in databases. Ideal candidates are fluent in English and French, possess a high school diploma, and have at least six months of customer service or sales experience. The position offers competitive pay, performance-based bonuses, and training opportunities in a remote work environment.

Benefits

Competitive salary

Performance-based bonuses

Paid training

Employee benefits

Qualifications

• Fluent in both English and French, written and spoken.
• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment for remote positions.

Responsibilities

• Handle customer inquiries via inbound/outbound calls or internet communication.
• Assist customers by following call flow guides.
• Document and retrieve information in databases.

Skills

Fluency in English and French

Strong computer navigation skills

Experience in customer service or sales

Education

High school diploma or GED

Job description

Industry: Customer Service/Technical Support in the Remote Work Industry

Why consider this job opportunity:

• Competitive salary based on the position offered
• Possibility of incentives and performance-based bonuses
• Paid training
• Opportunities for personal and professional development
• Access to a range of employee benefits, including retirement savings plan, medical and dental insurance, and employee assistance program

What to Expect (Job Responsibilities):

• Handle customer inquiries via inbound/outbound calls or internet communication in English or French
• Assist customers by following call flow guides to answer questions and resolve issues
• Document and retrieve information in databases
• Promote additional products and services to support customer success

What is Required (Qualifications):

• Fluent in both English and French, written and spoken
• High school diploma or GED
• Minimum of six months of customer service or sales experience
• Quiet and distraction-free work environment for remote positions
• Strong computer navigation and IT skills, including familiarity with iOS and/or macOS
• High-speed internet and a smartphone

How to Stand Out (Preferred Qualifications):

• Type of experience or interests
• Years/months of experience
• Required education/licensing/certifications
• Proficiency in fast-paced multitasking
• Eagerness to learn new technologies
• Personal qualities/skills important to the role (tech, service, etc.)

#CustomerService #TechnicalSupport #RemoteWork #BilingualFrenchEnglish #CareerOpportunity

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