Remote Bilingual Customer & Tech Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada is seeking candidates for bilingual customer support. This role involves handling inquiries, supporting customers, and documenting information in databases. Ideal candidates are fluent in English and French, possess a high school diploma, and have at least six months of customer service or sales experience. The position offers competitive pay, performance-based bonuses, and training opportunities in a remote work environment.

Benefits

Competitive salary

Performance-based bonuses

Paid training

Employee benefits

Qualifications

• Fluent in both English and French, written and spoken.
• Minimum of six months of customer service or sales experience.
• Quiet and distraction-free work environment for remote positions.

Responsibilities

• Handle customer inquiries via inbound/outbound calls or internet communication.
• Assist customers by following call flow guides.
• Document and retrieve information in databases.

Skills

Fluency in English and French

Strong computer navigation skills

Experience in customer service or sales

Education

High school diploma or GED

Job description

A leading customer service company in Canada is seeking candidates for bilingual customer support. This role involves handling inquiries, supporting customers, and documenting information in databases. Ideal candidates are fluent in English and French, possess a high school diploma, and have at least six months of customer service or sales experience. The position offers competitive pay, performance-based bonuses, and training opportunities in a remote work environment.