Remote Customer Tech Support Specialist - Growth & Training

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading technology services company located in Airdrie, Alberta is seeking a customer service representative. This role involves providing inbound support, resolving technical issues, and maintaining knowledge of various client products. Candidates should have at least 1 year of customer service experience and be able to work flexible hours including evenings. The position offers a base salary, opportunities for career advancement, and the chance to work from home.

Benefits

Base salary of $21.49/hr

Paid training

Flexible schedule

Access to health and wellness programs

Qualifications

• 1+ year of customer service experience.
• Ability to work an evening or overnight schedule.
• Strong problem-solving skills with the ability to ask probing questions.
• Proficiency in fast-paced multi-tasking and strong computer navigation skills.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.
• Maintain broad knowledge of client products and/or services.
• Deliver expert customer experiences while promoting additional products and services.

Skills

Customer service experience

Problem-solving skills

Multi-tasking skills

Computer navigation skills

Education

High school diploma or GED

Job description

A leading technology services company located in Airdrie, Alberta is seeking a customer service representative. This role involves providing inbound support, resolving technical issues, and maintaining knowledge of various client products. Candidates should have at least 1 year of customer service experience and be able to work flexible hours including evenings. The position offers a base salary, opportunities for career advancement, and the chance to work from home.