Help Desk à Canada

Job Description

Complete Technologies is looking for a Senior Technical Analyst to join our team.

A Senior Technical Analyst contributes to the success of Complete Technologies by providing timely and professional support to our clients, excellent customer service and thrives working with a team. Our candidate will have experience working for a Managed Service Provider (MSP) or equivalent.

This Position Entails:

• Working on tickets assigned while collaborating with other staff and vendor support resources to resolve issues
• Installing equipment at client sites, and occasional on-site troubleshooting if remote support options are not available
• Auditing new and existing client environments
• Providing technical assistance and consultation to other members of our organization
• Accurate documentation
• Accurate time entry
• A passion for teamwork, continuing education, problem solving and exceptional customer service
• Proactively identifying issues and implementing solutions

What you get:

• Benefits: Group medical, vision care, paramedical, dental, and life insurance; Health/ Wellness Spending account
• 95% benefit cost covered by Complete Technologies
• 3 weeks paid vacation
• 5 paid sick days a year
• Birthday day off
• Casual dress
• Onsite parking is provided

What you bring to the table:

• Advanced knowledge of all currently supported Microsoft desktop operating systems, Microsoft Office, and Office 365
• Experience with VMware & HyperV
• Experience with Backup technologies
• Experience in installing, configuring, and administrating Microsoft Server operating systems and roles
• An understanding of user expectations and how to apply typical IT policies and procedures
• Ability to manage Active Directory, DNS and Group Policy
• Experience with basic networking, firewalls, policies and procedures
• Technical support experience, schooling, or equivalent
• Up to date on current IT trends
• Excellent English written and verbal communications skills
• Clean criminal record
• Reliable vehicle

The job:

• Full-time, permanent
• Salary: $30- $45 per hour
• Compensation will be commensurate with experience and ability
• 8-hour shift, 8AM – 5PM
• Monday to Friday
• On call – optional opt-in

Experience:

• 5+ years experience in a Systems Administration or Help Desk role
• Class 5 License (required)