Technical Support Analyst – IT Solutions

Net2Net IT Solutions Inc; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A technical support company in Mississauga is hiring a Technical Support Analyst to manage client infrastructure and software support. This full-time position requires at least 5 years of experience and expertise in Microsoft Active Directory and technical support. The role involves working onsite, a mandatory background check, and offers competitive salary and benefits. Candidates must be authorized to work in Canada, and no sponsorship will be provided.

Benefits

Competitive salary

Flexible and comprehensive benefits

Free snacks and beverages

Free parking

Business casual work environment

Qualifications

• Minimum 5 years of experience in a technical support role.
• Comprehensive knowledge of Microsoft Active Directory, Azure AD, domains, and group policies.
• Basic knowledge of network protocols and communication hardware.

Responsibilities

• Provide Level 2 and 3 diagnosis and resolution of technical issues.
• Install, configure, and support desktop software and applications.
• Manage onboarding and offboarding processes for users.
• Provide after-hours and on-call support as needed.

Skills

Technical support

Microsoft Active Directory

Microsoft 365

VPN services

Communication hardware knowledge

Education

Post-secondary education in IT

Tools

Windows OS

Help desk software

CAD applications

Adobe Suite

Job description

Requirements

Must have:

• Post-secondary education in a 3-year IT computer program (evidence of grades and program completion required).
• A minimum of 5 years of experience in a technical support role.
• Comprehensive knowledge and experience with Microsoft Active Directory, Azure AD, domains, and group policies.
• Solid understanding of Microsoft 365 and other desktop applications.
• Substantial experience with remote access and VPN services.
• Basic knowledge of network protocols and communication hardware.
• A valid Ontario drivers license and a dependable vehicle.

Responsibilities:

• Provide Level 2 and 3 diagnosis and resolution of technical issues related to client hardware and software through various communication methods including telephone, email, remote control, and onsite support when necessary.
• Carry out installation, configuration, upgrades, and support for desktop hardware and software applications, such as Windows OS, Microsoft 365 (Office, OneDrive, InTune, SharePoint), antivirus software, conferencing tools (Teams, Zoom), CAD applications (AutoCAD, Solidworks), Adobe suite, G Suite applications, and various other desktop applications.
• Facilitate migrations to Microsoft 365.
• Work with Active Directory and Azure AD.
• Follow standard processes and procedures; create documentation as necessary.
• Manage the onboarding and offboarding process for new users.
• Utilize our help desk software tool to track and follow up on technical support issues and communicate effectively with clients.
• Provide after-hours and on-call support on a rotational basis and travel to client locations within Southern Ontario as required.
• Note that this position involves working a 7am-3pm shift once a week.

Company:

We are seeking a dependable, diligent, and mature individual to become part of our team as a Technical Support Analyst in Mississauga, Ontario. This is not an entry-level role, and candidates must be able to work onsite at our facility. The successful applicant will report to the Manager of Technical Support Services and be an integral part of the Technical Support team, responsible for the implementation, maintenance, and support of our clients infrastructure, software, and systems. This role entails working in a full-time capacity with a 3-month probation period, and a criminal background check is mandatory. Applicants must be authorized to work in Canada as no visa or sponsorship will be provided. We are proud to offer a competitive salary based on experience, flexible and comprehensive benefits, free snacks and beverages, free parking, and a business casual work environment. Our office provides an excellent opportunity to learn and grow with new technologies. Thank you to all applicants; however, only those selected for interviews will be contacted.