Jira Service Desk Lead – Application Support

CB Canada; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A Canadian customer service firm located in Ottawa is seeking a Support Project Manager / Lead to manage their help desk operations. The ideal candidate will have at least 3 years of application support experience and 1 year in a leadership position. Responsibilities include coordinating service tickets, training team members, and optimizing help desk processes. The role offers a competitive hourly rate ranging from $36.00 to $43.00.

Qualifications

• 3 years of experience in application support.
• 1 year of experience in a leadership role or as a coordinator.

Responsibilities

• Manages team and operations of technical help desk.
• Ensures team members are trained and coached effectively.
• Develop and optimize processes to achieve service levels.

Skills

Strong organization skills

Good communication

Customer service

Job description

A Canadian customer service firm located in Ottawa is seeking a Support Project Manager / Lead to manage their help desk operations. The ideal candidate will have at least 3 years of application support experience and 1 year in a leadership position. Responsibilities include coordinating service tickets, training team members, and optimizing help desk processes. The role offers a competitive hourly rate ranging from $36.00 to $43.00.