ICT Help Desk Tier1: End-User Support & Remote Fixes

Bell Canada; Winnipeg; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading telecommunications company in Winnipeg is seeking an ICT Customer Support Tier 1 technician to provide first-line support for end-user IT incidents. The role involves troubleshooting issues and delivering timely customer service by phone, email, and remote support. Candidates should have a high school diploma, with additional technical education preferred, and 1-2 years of related experience. This position is full-time and offers a hybrid work model, enhancing work-life balance. The ideal candidate should possess strong communication skills and a commitment to customer satisfaction.

Qualifications

• 1-2 years of experience in related field.
• Ability to diagnose problems and provide support for various applications.
• Excellent teamwork and customer service skills.

Responsibilities

• Resolve end-user IT incidents and problems.
• Provide one-on-one support via various channels.
• Log work orders and resolutions accurately.

Skills

Problem diagnosis and resolution

Excellent communication skills

Customer service orientation

Teamwork

Attention to detail

Education

High school diploma or equivalent

Technical college degree or relevant experience

Job description

A leading telecommunications company in Winnipeg is seeking an ICT Customer Support Tier 1 technician to provide first-line support for end-user IT incidents. The role involves troubleshooting issues and delivering timely customer service by phone, email, and remote support. Candidates should have a high school diploma, with additional technical education preferred, and 1-2 years of related experience. This position is full-time and offers a hybrid work model, enhancing work-life balance. The ideal candidate should possess strong communication skills and a commitment to customer satisfaction.