Junior Support Technician

Boardwalk; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading property management company based in Canada is seeking a Technical Support Specialist to join their team. This role involves providing technical support to associates and customers, managing incidents, and utilizing monitoring tools. Candidates should have a minimum of 2 years in technical support, strong customer service skills, and a valid driver’s license. This position offers a competitive salary, hybrid working arrangements, and extensive benefits including health and dental coverage.

Benefits

Competitive salary

Health & Dental benefits

Paid vacation time

Fitness & Wellness Reimbursement

Paid Training & Development opportunities

Qualifications

• Minimum of 2 years’ experience in a technical support capacity.
• Experience supporting Microsoft Office 365 Applications.
• Valid driver’s license and ability to travel locally.

Responsibilities

• Provide technical support and troubleshooting.
• Manage tickets and resolve incidents.
• Support user account management and escalations.

Skills

Technical support experience

Customer service

Problem-solving skills

Attention to detail

Education

College/Technical School Diploma or Certification

Microsoft / A+ / Network+ certifications

Tools

Microsoft Office 365

Help Desk Ticketing systems

Job description

Job Description

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Responsibilities

• Work within a small close-knit team to provide technical support and troubleshooting to our Associates and customers with a high degree of proficiency.
• Ticket management and incident resolution for a variety of hardware assets including thin clients, mobile devices (phones and tablets), network support, software installations, VOIP phones, internet access, printer and intercom support, anti-virus software/virus disinfection.
• Respond to customers via site visits, telephone or email to provide problem resolutions in accordance with our service standards.
• Use industry-leading monitoring and management platforms to deliver support.
• Support user account management including rights, security and systems groups.
• Escalate issues appropriately to internal teams.
• Provide support to remote personnel using a variety of available software tools.
• Security Systems, access control support as well as retrieval of video from digital video surveillance systems as required.
• Provide Post-implementation support.
• Structured cabling and terminating as required in Leasing office renovation projects.

Experience And Educational Requirements

• Minimum of 2 years’ experience in a technical support capacity.
• College/Technical School Diploma or Certification required or appropriate work experience or combination of education plus experience.
• Microsoft / A+ / Network+ certifications as a plus.

Technical Requirements

• Working Knowledge of iOS, and Android devices.
• Technical knowledge and experience in supporting Microsoft Office 365 Applications (Word, Excel, Outlook, Teams).
• Experience with Help Desk Ticketing systems.
• Proficiency with Windows 11, Active Directory, Web Programs and administration.

Non-Technical Requirements

• Strong commitment to providing excellent customer service to fellow associates.
• Ability to handle sensitive information and maintain utmost confidentiality at all times.
• Excellent listening and communication skills.
• Positive Attitude, courteous and friendly with high level of professionalism.
• Detail oriented with effective organizational and planning skills.
• Ability to work independently and with other associates in a team environment.
• Ability to learn and adapt to changing systems and new technology.
• Must have valid Driver’s license.
• Must be willing to travel locally.
• Ability to work under pressure while maintaining quality and consistency of service.

Additional Details

• Vehicle required.
• Valid driver license.

Benefits

• A safe and respectful work culture that attracts, supports, develops, and recognizes high-performing and innovative team members.
• A competitive salary that’s benchmarked to industry salary data.
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet.
• Paid vacation time plus 6 grace days.
• Hybrid working arrangement.
• Health & Dental, Critical Illness, & Life Insurance Benefits.
• Group RRSP with generous employer matching.
• Paid Training & Development opportunities.
• Fitness & Wellness Reimbursement.

Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.