IT Help Desk Technician — Dynamic, Customer-Focused Support

Silver Hills; Abbotsford; On-site; CAD 45,000 - 54,000; Full time

Job summary

A health-focused company in Abbotsford seeks a Help Desk Technician to join their IT team, maintaining networks and resolving technical issues. The role emphasizes customer service, with possibilities for career growth, a competitive healthcare package, and performance bonuses. Applicants should possess IT-related education, experience in corporate IT support, and knowledge of Windows, macOS, and Linux operating systems. The work environment is friendly and supportive, promoting team collaboration and health.

Benefits

Opportunities for career growth

Competitive Healthcare Benefits Package

Performance Bonus and RRSP Matching

Free delicious and healthy bread

Fitness incentive fund

Discounts at retail store

Company social events

Qualifications

• 2+ years of hands-on experience in an IT support-related role in a corporate environment.
• Basic experience working in a virtualized server environment.
• IT-related certifications like Microsoft Certs, CCNA, or CompTIA Certs.

Responsibilities

• Maintain IT hardware inventory and source additional equipment as required.
• Troubleshoot issues both on-site and remotely.
• Manage print servers, active directory, and other server resources.
• Participate in IT projects for new systems implementation.

Skills

Customer service oriented

Problem-solving skills

Strong interpersonal skills

Familiarity with Windows, macOS, and Linux

Basic IT security knowledge

Education

Degree or diploma in Information Technology

Tools

Microsoft SharePoint

Fortinet stack

Microsoft Power Platform

Job description

A health-focused company in Abbotsford seeks a Help Desk Technician to join their IT team, maintaining networks and resolving technical issues. The role emphasizes customer service, with possibilities for career growth, a competitive healthcare package, and performance bonuses. Applicants should possess IT-related education, experience in corporate IT support, and knowledge of Windows, macOS, and Linux operating systems. The work environment is friendly and supportive, promoting team collaboration and health.