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About EPiQVision Inc.

EPiQVision is your Event Technology partner offering customizable and scalable solutions. Our passion is creative production design, state of the art equipment, and highly professional, client-centric service delivery. Experience the EPiQ Difference!

Check out our website and social media for more information https://epiqvision.com

Summary

The Operations Manager will be responsible for managing and executing all aspects of event production and venue operations to achieve service excellence with a focus on customer service, venue services, and onsite equipment. Working in conjunction with all areas of the organization, the Operations Manager will manage, oversee and execute events, plan and detail technical requirements, create event and venue documentation for technicians, assist with sourcing third party equipment and labour resources, assist with developing and improving event procedures, manage and execute onsite technical support. They will assist with workforce management, act as a floor supervisor and/or lead technician for events during setup, operation, and dismantles, oversee onsite inventory management and procedures, manage and enforce health & safety procedures, work with venue staff to manage venue services and oversee and manage external events, such as film shoots.

This position is comprised of an average 40-hour work week with the expectation that hours will be flexible and overtime may occur. This position is based out of the Toronto Reference Library and North York Central Library in Toronto and is primarily in-person/onsite, however some remote work and occasional hours at Head Office or in the Warehouse will be required from time to time.

Job Duties:

Operations Management

• Review sales quotes with the TPL account manager to confirm audio-visual details, venue and event specific requests
• Provide recommendations for cost efficiencies in accordance with company standards and procedures, and ensure timings and logistics align with venue services and departments
• Work with the account managers on event design/proposal preparation as required
• Successfully complete the pre-production, event production, and post-production process
• Connect with clients and planners to finalize the details of their audio-visual requirements for their event and event documentation
• Manage event costs ensuring projected margins are achieved
• Liaise with clients, venue staff and vendors, ensuring all teams are set up for collaborative success
• Attend client meetings and site visits as required
• Develop and maintain knowledge of product and service offerings
• Oversee the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition, and as specified by clients of the venue
• Manage onsite inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
• Manage and enforce health and safety procedures
• Ensure the safe operation of all equipment and maintain a safe working environment for all staff
• Oversee and maintain the cleanliness and organization of setups, control booth areas, and storage
• Assist with the development and management of paperwork such as reports, manuals, equipment inventory, and work lists
• Evaluate venue procedures to ensure effectiveness and make recommendations for future improvements and capital projects
• Oversee and manage external events, requested logistics, and venue services

Event Production

• Create and organize technical documentation as required
• Create and manage production documentation such as: production schedules, event checklists, run of show, event notes, floorplans, pre-event reports and inspections
• Collect and organize event documentation and content from clients and venues
• Assist with creating and managing rental and labour purchase orders
• Assist with developing and improving onsite event procedures
• Assist with managing venue services as required
• Manage and delegate to onsite leads and technicians
• Assist with the setup, operation, and dismantle of audio-visual equipment as required
• Act as a Show Caller as required
• Coach presenters and manage rehearsals as required
• Oversee the execution of events; manage the event space for outside productions and film shoots
• Ensure post event reports are completed and submitted within 24 hours of event completion
• Update the account manager for any additional equipment added and additional labour hours within 24 hours of event completion
• Schedule post event meetings with specific company and/or venue staff as required
• Manage post event recordings, video editing, and content transfers to clients

Team Management, Development & Training

• Provide leadership to production team members under your supervision
• Provide coaching, guidance, and tools to assist team members for growth and development
• Ensure quality control and consistency of company standards are maintained
• Ensure production team members and technicians are in compliance with all company and venue health and safety policies, dress code and adhere to company processes

General

• Provide and maintain a positive relationship with all clients, vendors, employees, and independent contractors through effective communication
• Comply with and uphold company policies and procedures
• Comply with company, industry, and legislative health & safety policies, procedures, standards, and best practices
• Attend company meetings as required
• Maintain professional conduct and appearance at all times
• Utilize a cooperative and proactive client services driven approach
• Attendance and participation in company issued training required
• Other duties as required

Requirements

• Post-secondary education in event production, event management, or hospitality
• 3+ years experience in the live events industry
• 2+ years experience in a supervisory or lead tech position
• Previous Venue Management experience is an asset
• Comprehensive knowledge of audio-visual equipment in a live event environment
• Proficiency with the use of computer hardware, software, and programs, including Microsoft Office and Google Suite
• Ability to communicate orally and written at a professional working proficiency level or greater in the English language
• Experience supervising and training casual workers
• Ability to adapt to new technology
• Ability to prioritize and manage conflicting demands
• Ability to work individually as well as part of a team
• High level of integrity and work ethic
• Experience negotiating and collaborating with clients and vendors
• Work experience with LED walls, conference systems, and rigging is an asset
• Work experience with Crestron and/or QSYS systems is an asset
• CAD experience is an asset, specifically Vectorworks
• Experience using Flex Rental Solutions software is an asset
• Knowledge and experience with Lasso Crew Management Software is an asset
• Knowledge of current workplace health & safety regulations, fire & building codes, and AODA regulations in relation to the live entertainment industry is an asset
• Working At Heights and MEWP training and certification is an asset
• Valid driver's license and vehicle is an asset

Working Conditions

• Extended periods of sitting, standing, walking, and other physically demanding conditions
• Medium to high levels of stress and pressure
• Flexible and additional hours including some evenings and weekends
• Physical ability to lift up to 50 lbs
• Exposure to loud noises
• Exposure to various weather conditions
• Engagement in a healthy work-life balance

Compensation

• $65,000 - $75,000
• Paid Sick Days
• Paid Personal Days
• Company social activities

We thank all applicants for their interest. Only candidates chosen for an interview will be contacted. No telephone calls please. All offers of employment are conditional based on the candidate legally allowed to work in Canada.

EPiQVision is a barrier-free and equal opportunity employer that strives to ensure its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process under the Ontario Human Rights Code. In addition, EPiQVision will meet the needs of all persons with disabilities under the Accessibility for Ontarians with Disabilities Act (AODA) and will provide reasonable accommodation for any applicant, as requested during the hiring process. In pursuit of this commitment, EPiQVision will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation and this extends to the hiring process and throughout the course of employment.