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Technical Account Manager - Commerce / Partner Success (100% Remote - Canada)
Hopper
Toronto
Hybride
CAD 70 000 - 90 000
Plein temps
Il y a 27 jours
Résumé du poste
A dynamic travel technology company in Toronto is seeking a skilled Technical Account Manager to act as a primary liaison for B2B partners. The role involves managing technical issues, supporting partners, and collaborating with teams to improve service delivery. Candidates should have experience in technical-customer hybrid roles and strong communication skills. This position offers competitive salary and benefits including unlimited PTO and remote work flexibility.
Prestations
Competitive salary with pre-IPO equity potential
Comprehensive group insurance coverage
Unlimited Paid Time Off (PTO)
Access to telemedicine services
Opportunities for professional growth
Flexible work arrangements
Qualifications
- Proven experience in Technical Account Management or Solutions Engineering.
- Strong judgment in evaluating issue severity and operational urgency.
Responsabilités
- Act as the primary technical liaison for multiple B2B partners.
- Validate and assess reported technical issues before escalation.
- Manage and prioritize requests from various partners.
Connaissances
Strong communication skills
Ability to manage multiple partner relationships
Technical proficiency in analyzing logs, data, and APIs
Outils
SQL
Zendesk
Jira
Description du poste
Employer Industry: Travel Technology Solutions
Why consider this job opportunity:
- Competitive salary with potential for pre‑IPO equity packages
- Comprehensive group insurance coverage with 100% premium coverage
- Unlimited Paid Time Off (PTO) policy
- Access to telemedicine services and HSA for medical and dental expenses
- Opportunities for professional growth within a well‑funded and innovative startup
- Flexible work arrangements, including work‑from‑home stipends and access to co‑working spaces
What to Expect (Job Responsibilities):
- Act as the primary technical liaison for multiple B2B partners, ensuring effective communication and support
- Validate and assess reported technical issues before escalating to engineering, including gathering relevant data and context
- Manage and prioritize requests from various partners, balancing urgency and operational capacity
- Collaborate with cross‑functional teams to refine processes and improve service delivery
- Contribute to the development of documentation and resources to enhance partner transparency and operational excellence
What is Required (Qualifications):
- Proven experience in roles such as Technical Account Manager, Solutions Engineer, or similar technical‑customer hybrid roles
- Strong communication skills to build trust with partners and internal teams
- Ability to manage multiple partner relationships simultaneously with effective prioritizationTechnical proficiency in analyzing logs, data, and APIs for issue resolution
- Strong judgment in evaluating issue severity and operational urgency
How to Stand Out (Preferred Qualifications):
- Intermediate to advanced SQL skills and experience with data analysis tools
- Familiarity with API debugging and SaaS platform operations
- Experience with ticketing and triage systems like Zendesk or Jira
- Background in improving cross‑functional workflows or partner operations at scale
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.