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Network Technician
Job summary
A leading company in IT support is seeking a Level 2 Smart Hands Technician responsible for hands-on troubleshooting and server support in a data center. Ideal candidates will possess basic scripting knowledge, a strong understanding of networking fundamentals, and hands-on experience to assist remote support teams effectively.
Qualifications
- Understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP).
- Basic knowledge of scripting in PowerShell, Bash, or Python.
- 2+ years in a data center, IT support, or similar technical role.
Responsibilities
- Install, configure, and troubleshoot hardware and network devices.
- Perform network patching and cable management.
- Assist with deploying new hardware and software updates.
Skills
Education
Tools
We are seeking a Level 2 Smart Hands Technician with basic scripting knowledge to provide hands-on IT support, troubleshooting, and deployment assistance in a data center or enterprise environment. This role requires a combination of technical expertise, problem-solving skills, and the ability to follow standard operating procedures for hardware and software configurations.
- Hardware Support: Install, configure, and troubleshoot servers, network devices, and other IT equipment.
- Cabling & Connectivity: Perform network patching, cable management, and troubleshooting connectivity issues.
- Basic Scripting: Utilize scripting languages (e.g., PowerShell, Bash, Python) for automation and troubleshooting tasks.
- Remote Support Assistance: Act as hands-on support for remote IT teams, following instructions for hardware and software fixes.
- Device Deployment: Assist with deploying new hardware, including servers, switches, and workstations.
- Firmware & Software Updates: Support system updates, patch management, and basic configurations.
- Inventory & Documentation: Maintain accurate records of IT assets, cabling, and infrastructure components.
- Troubleshooting: Diagnose and resolve technical issues related to hardware, networking, and basic software.
- Vendor Coordination: Work with third-party vendors for equipment replacements, repairs, and installations.
- Technical Knowledge: Understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP).
- Scripting: Basic knowledge of scripting in PowerShell, Bash, or Python.
- Hands-On Experience: 2+ years in a data center, IT support, or similar technical role.
- Certifications (Preferred): CompTIA A+, Network+, CCNA, or equivalent experience.
- Problem-Solving: Strong troubleshooting skills and ability to work independently.
- Physical Requirements: Ability to lift 50 lbs, rack and stack equipment, and perform tasks in a data center environment.
- Working knowledge of Windows and Linux operating systems.
- Experience with ticketing systems (ServiceNow, Jira, or similar).
- Familiarity with cloud platforms (AWS, Azure, or Google Cloud).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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