Network Technician

MetroSys, Inc.; Canada; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading company in IT support is seeking a Level 2 Smart Hands Technician responsible for hands-on troubleshooting and server support in a data center. Ideal candidates will possess basic scripting knowledge, a strong understanding of networking fundamentals, and hands-on experience to assist remote support teams effectively.

Qualifications

• Understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP).
• Basic knowledge of scripting in PowerShell, Bash, or Python.
• 2+ years in a data center, IT support, or similar technical role.

Responsibilities

• Install, configure, and troubleshoot hardware and network devices.
• Perform network patching and cable management.
• Assist with deploying new hardware and software updates.

Skills

Troubleshooting

Problem-Solving

Networking Fundamentals

Basic Scripting

Education

CompTIA A+

Network+

CCNA

Tools

ServiceNow

Jira

Job description

We are seeking a Level 2 Smart Hands Technician with basic scripting knowledge to provide hands-on IT support, troubleshooting, and deployment assistance in a data center or enterprise environment. This role requires a combination of technical expertise, problem-solving skills, and the ability to follow standard operating procedures for hardware and software configurations.

Key Responsibilities:

• Hardware Support: Install, configure, and troubleshoot servers, network devices, and other IT equipment.
• Cabling & Connectivity: Perform network patching, cable management, and troubleshooting connectivity issues.
• Basic Scripting: Utilize scripting languages (e.g., PowerShell, Bash, Python) for automation and troubleshooting tasks.
• Remote Support Assistance: Act as hands-on support for remote IT teams, following instructions for hardware and software fixes.
• Device Deployment: Assist with deploying new hardware, including servers, switches, and workstations.
• Firmware & Software Updates: Support system updates, patch management, and basic configurations.
• Inventory & Documentation: Maintain accurate records of IT assets, cabling, and infrastructure components.
• Troubleshooting: Diagnose and resolve technical issues related to hardware, networking, and basic software.
• Vendor Coordination: Work with third-party vendors for equipment replacements, repairs, and installations.

Qualifications & Skills:

• Technical Knowledge: Understanding of networking fundamentals (TCP/IP, VLANs, DNS, DHCP).
• Scripting: Basic knowledge of scripting in PowerShell, Bash, or Python.
• Hands-On Experience: 2+ years in a data center, IT support, or similar technical role.
• Certifications (Preferred): CompTIA A+, Network+, CCNA, or equivalent experience.
• Problem-Solving: Strong troubleshooting skills and ability to work independently.
• Physical Requirements: Ability to lift 50 lbs, rack and stack equipment, and perform tasks in a data center environment.

Preferred Experience:

• Working knowledge of Windows and Linux operating systems.
• Experience with ticketing systems (ServiceNow, Jira, or similar).
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud).