Customer Support-Jobs in Großbritannien

Strategic Account Manager – Western Canada

SureWerx is a leading manufacturer of innovative safety, tool and equipment products and solutions. Since 1957, we\'ve been trusted to keep all who use our products safe in even the most challenging environments. Today, our growing family of world-leading brands serves customers and partners across the U.S., Canada and Europe.

At SureWerx, you\'ll have the opportunity to challenge yourself in a supportive, growth-oriented culture of industry leaders. You’ll help chart our future as we continue to expand into new products, services and markets. And we’ll invest in your career development, enabling you to grow and succeed.

We have an opening for a talented Strategic Account Manager who will take our growth to the next level while bringing in their experiences, process and proven results-oriented methods to partner and grow our national account business. If you believe you have what it takes, we are looking for a Strategic Account Manager located in Western Canada with a preferred location in Edmonton Alberta. This position reports to the VP of Sales and partners with the Regional Sales Managers to support our Strategic Account Partners.

• Managing large, complex national accounts, through business planning, execution and relationships.
• Ensuring internal company functions give the highest level of customer service to national accounts.
• Building and executing formal Strategic Account business plan designed to drive partnership leading to share gain within target national accounts and their customers.
• Providing internal business plan updates to leadership as needed.
• Investigating and resolving queries and issues raised by national accounts.
• Building and influencing plan and executing meetings with all relevant decision makers within the customer.
• Holding business reviews to capitalize on opportunities for sales growth.
• Manage product margin targets.
• Promote new product offerings to target Strategic Accounts and their branch network.
• Efficiently manage all required administrative functions, such as weekly reports, carefully manage selling expenses within your territory and business expense reporting.
• Work in conjunction with distribution representatives to ensure customers service is always maintained.
• Coordinate product knowledge meetings, product safety seminars and product demonstrations to Strategic Account Sales teams and their customers.
• Organize, set up and attend Strategic Account trade shows.
• Utilize all the SureWerx’s sales tools to increase the product sales to the existing customer base.
• Deal with warranty and service issues in accordance with National policy.
• Understand your region\'s analytics and performance through MITS and other SW data.
• Prepare for customers meetings (prepare meeting plan and use analytics to determine the objective of the meeting).
• Provide product sales forecast by category annually and as required.
• Position SureWerx for digital alignment, on and through target National Accounts digital platforms.
• Understanding the programs within Buying groups and use our influence to increase loyalty from participating national accounts.
• Very close co-planning and execution with sales leaders and reps as a cohesive team chasing the same goals.
• Deliver high quality presentations internally and externally.
• CRM updates as needed.
• Other duties as required.

• Proven experience building high value partnerships with complex Strategic Accounts.
• Experience with building and executing growth driving Strategic Account merchandising plans.
• Strong interpersonal skills, comfortable working in a team environment.
• Hunter mindset and approach.
• People leadership experience an asset.
• Attention to detail, accuracy is imperative.
• Ability to work under pressure in changing environment.
• Excellent organizational & analytical skills including forecasting experience.
• Strong PC skills (Excel/Word/Power Point) required.
• CRM experience and specifically with Salesforce, an asset.
• Experience working within the Tools, Safety and Industrial space a significant asset.

SureWerx is committed to employment equity, supports diversity in the workplace and encourages application from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Privacy Officer.

Accommodations will be provided upon request during the selection process.

We thank all applicants for their interest in SureWerx, however, only those who qualify will be contacted.