Customer Support jobs in United States

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

• Using an airline computerized system: Make reservations and assess fares; Ticketing and complete daily sales reports; Passenger check-in; Check, weigh the baggage, calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers, i.e., ramp agent, flight crew, dispatch, etc.
• Provide outstanding customer service by answering general inquiries at the airport.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding, as well as providing assistance to passengers to and from the aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of co-workers and customers.
• Other related duties as assigned.

Depending on the base, other duties may include:

• Handle missing baggage and damaged baggage claims.
• Jet-way operation.
• Conduct radio communications with aircraft and record flight information.

Qualifications:

• High school diploma or equivalent.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.
• Minimum one (1) year of customer service experience.
• General computer experience, including the ability to type and navigate the internet, as well as any previous experience using an airline reservation system is considered an asset.
• Demonstrated judgment, problem-solving ability, and effective decision-making skills.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work varying shifts, handle tight deadlines, and prioritize multiple tasks.
• If hired, must be able to successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• French language is considered an asset.
• Note: Bilingualism is a requirement in some of our stations. We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know if you would benefit from an accommodation during the recruitment process.

Jazz recognizes that the best talent includes people of all backgrounds, abilities, and points of view. To be a leader in our industry, Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion, creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success, and we recognize the importance of a workforce that is reflective of the communities we serve.