Customer Service Specialist

CemSites; Ganges; On-site; CAD 40,000 - 50,000; Full time

Job summary

A technology solutions provider in British Columbia is seeking a Customer Service Representative to offer customer support via phone, chat, and email. The ideal candidate will have over 2 years of experience in tech support and excellent communication skills. Responsibilities include troubleshooting technical issues and providing empathetic customer service. This position offers paid holidays and time off in a clean, climate-controlled environment with no travel required. Join a dedicated team that emphasizes customer satisfaction and innovative solutions.

Benefits

Paid Holidays

Paid Time Off

Qualifications

• 2+ years of customer/phone/chat support of software products and/or other computer technology.

Responsibilities

• Customer service via telephone, chat, and email.
• Troubleshooting technical problems for customers.
• Becoming experts in our products and services.
• Collaborating well to provide the best solutions to customer challenges.

Skills

Computer Skills

Strong Communication skills

Interpersonal skills

Education

High School Diploma or equivalent

Job description

WELCOME! Here at CemSites, a subsidiary of The Messenger Co., it is our mission to improve the workflow of every cemetery with powerful tools that allow you to visualize data, view grave locations, manage finances, sell products, and more. Our intuitive and user-friendly workflow walks you through your work from start to finish without missing a step, saving you tons of time. We are currently seeking a Customer Service Representative to join our outstanding team here in Perryopolis!

Job Summary

Our team members handle pre-sale questions, technical support and gather valuable feedback that informs the development of our products. We consistently maintain a customer satisfaction rating above 97%. Helping customers navigate our products gets them quickly back to work realizing their vision and making their entrepreneurial dreams happen. When our customers hit a hurdle, we assist them by being informed about the solutions that are right for them.

Essential Functions and Key Responsibilities

• Customer service via telephone, chat, and email
• Troubleshooting technical problems for customers
• Becoming experts in our products and services
• Being an empathetic and friendly voice of our company
• Collaborating well to provide the best solutions to customer challenges
• Multi-tasking in a fast-paced, technical environment
• Demonstrating good judgment, problem-solving and proactive support
• Maintaining a thorough understanding of the software features, including new developments
• Other duties as assigned

Qualifications

• High School Diploma (or equivalent like a GED)
• 2+ years of customer/phone/chat support of software products and/or other computer technology

Skills & Competencies

• Computer Skills
• Strong Communication skills both verbally and written
• Interpersonal skills

Working Conditions

• Clean climate-controlled environment
• No travel
• Day Shift

Benefits

• Paid Holidays
• Paid Time Off

Equal Employment Opportunity Statement

Messenger, LLC is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, veteran status, or any other legally protected status. We are dedicated to providing reasonable accommodations for individuals with disabilities in the job application process. If you require assistance or an accommodation due to a disability, please contact us at 800.827.5151 so we can make the appropriate arrangements.