Customer Service Representative

Eva Lee & Associates Recruitment; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading recruitment agency is looking for a skilled Customer Service Associate in Vancouver. In this role, you will be the first point of contact for clients, providing essential administrative and clerical support while managing multiple tasks professionally. Ideal candidates will possess strong customer service skills, be detail-oriented, and have at least 1-3 years of relevant experience. This position offers a chance to make a significant impact in a dynamic office environment.

Qualifications

• 1-3 years of customer service, front desk, or administrative experience.
• Strong communication skills and professionalism.
• Ability to handle sensitive information with discretion.

Responsibilities

• Serve as a welcoming point of contact for clients and visitors.
• Answer and route incoming phone calls and emails.
• Assist with onboarding new employees and their workstation setup.

Skills

Detail-oriented

Customer-focused

Organized

Ability to manage multiple priorities

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Job description

Position Overview

Eva Lee & Associates is seeking a professional, detail-oriented Customer Service Associate to serve as the first point of contact for clients while providing administrative and clerical support to ensure efficient daily operations. The ideal candidate is customer-focused, organized, and able to manage multiple priorities while maintaining accuracy, professionalism, and confidentiality.

Customer Service & Front Desk Support

• Serve as a welcoming and professional first point of contact for clients, visitors, and callers.
• Answer and route incoming phone calls, emails, and correspondence promptly and courteously.
• Address client inquiries, provide information, and ensure timely follow-up or escalation as needed.
• Maintain a positive, professional front desk environment.
• Manage calendars, schedule meetings, coordinate appointments, and arrange travel as required.
• Prepare, format, and proofread documents, reports, presentations, and other materials.
• Maintain accurate physical and digital filing systems to ensure efficient document access.
• Monitor and order office supplies; assist with general office inventory management.

Client & Team Support

• Support internal team members with administrative tasks and coordination as needed.
• Assist with onboarding new employees, including workstation setup and orientation materials.
• Enter, update, and maintain accurate data within company systems and databases.
• Assist in preparing reports, spreadsheets, and summaries for management review.

Handle sensitive and confidential information with discretion and professionalism.

Required

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 1-3 years of customer service, front desk, or administrative experience. ...