Seasonal Bilingual Customer Service Associate

Sitel Corp.; Quebec; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A global customer experience leader is seeking Seasonal Bilingual Customer Service Associates in Canada. You will provide exceptional service to Intuit customers in both French and English. Ideal candidates possess strong communication skills and a high school diploma. This role offers flexibility with shifts and a starting pay rate of $18.90 - $19.00 per hour, plus a bilingual premium. Enjoy the convenience of working from home with provided equipment and ongoing training.

Benefits

Competitive hourly rate

Flexible working hours

Paid training

Qualifications

• Must reside in Canada.
• Must be at least 18 years of age.
• Flexibility to work various shifts including nights, evenings, and weekends.
• Must pass a background check.

Responsibilities

• Provide exceptional, personalized service by guiding customers through financial platforms.
• Assist both English- and French-speaking customers.

Skills

Strong verbal and written communication skills in both French and English

Ability to multitask

Previous technical customer service support

Education

High-school diploma or equivalent

Job description

Seasonal Bilingual Customer Service Associate

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.

Job Overview

Foundever® is hiring Seasonal Customer Service Associates! Provide exceptional, personalized service by guiding Intuit customers through various financial tracking, accounting, and tax preparation platforms. If you’re passionate about delivering outstanding support, we’d love for you to join our dedicated team.

Why You Should Join Us

• $18.90/h to $19.00/h with a $2 bilingual premium
• No equipment needed—we provide everything you need!
• Work from home and save time, money, and reduce stress
• Join a supportive community focused on engagement and recognition
• Hands‑on paid virtual classroom‑style training, plus ongoing job‑specific training
• Internal mobility (93% of our managers are promoted from within)

What We Are Looking For

• Must reside in Canada
• Must be at least 18 years of age
• High‑school diploma or equivalent
• Flexibility to work various shifts, including nights, evenings, and weekends
• Must pass a background check

Qualifications

• Strong verbal and written communication skills in both French and English, as you will be assisting both English‑ and French‑speaking customers
• Ability to multitask and navigate between screens efficiently while assisting customers
• Previous technical customer service support preferred
• Accounting and bookkeeping experience is an asset

Home Setup Requirements

• A hardwired internet connection with at least 10.0 Mbps download speed and 5.0 Mbps upload speed
• A quiet, distraction‑free space; webcam video presence will be required during training and production

About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for over 800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

EEO

Foundever is committed to Global Ethics and is an equal‑opportunity employer. We foster a diverse, inclusive, and equitable work environment where all associates are represented, supported, and treated with fairness and respect. We believe in selecting, developing, and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process, please communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared to provide a positive and accessible candidate experience.