Customer Support jobs in Canada

Position: Account Executive, Membership Services

Department: Membership Services

Reports to: Manager, Membership Services

• Manage assigned accounts and develop strong professional relationships with Canucks ticket members to meet standards of excellence and guarantee renewals; communicate regularly via email and phone
• Answer the GOAL line and respond to ticket inquiries and/or general inquiries and service accordingly; returns calls in a timely manner in resolution to issues
• Manage client requests, expectations and assist with any game day requirements related to these requests
• Promote, renew, and sell ticket products and services such as season tickets, half season tickets, ice packs, groups, single game tickets, and other promotional offers
• Follow up with outstanding accounts and declined payments in a timely manner
• Execute ticket member retention programs; continue to extend superior customer service and raise service levels on an on-going basis
• Follow up with our clients on post event related issues (i.e. lost and found, incidents, or requests)
• Contact assigned accounts throughout the season to gain ticket member profiles for future service initiatives
• Execute seat relocation, seat selection, and upgrade/exchange programs
• Participate in various season ticket member events and execute on fulfilling ticket member benefits throughout the season
• Utilize CRM system to track and report progress of relationships with all Season Ticket Members, as well as to ensure client profiles are always up-to-date
• Perform game night duties including Season Ticket member of the Game, game night ticketing issues, and survey in-game experience
• Perform market and customer service research to determine “best practices”
• Communicate and carry out service policies and procedures to ticket members in the most professional manner
• Conduct high amount of service and sales calls on a daily basis
• Provide on-going feedback and recommendations to enhance front line customer service plan, revenue generation and product development
• Perform administrative support for team, as necessary
• Provide support during special events and promotions, as required

• Post-secondary education in a related field with customer service experience is strongly preferred
• Excellent written and verbal communication and interpersonal skills
• The ability and desire to provide an outstanding level of customer service for client experience and retention
• Effective time-management skills and ability to multi-task in a dynamic, fast paced environment
• A passion for maximizing clients’ revenue potential by identifying cross-selling, corporate, and group sales opportunities
• Superior attention to detail and strong organizational and administrative skills
• Ability to reason and problem solve. Define problems, collect data, establish facts, draw valid conclusions and make independent decisions
• Self-motivated, positive, team-oriented and engaging attitude
• Extensive computer knowledge, including MS Office (Word, Excel, PowerPoint)
• Ability and willingness to work flexible hours, including evenings and weekends

Vancouver, and its neighbouring city Abbotsford, are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.