Customer Support à Canada

Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.

Our Sales teams help to deliver Reckitt's purpose by building shared success with our customers, making access to the highest quality hygiene, wellness, and nourishment possible in-stores and online. Within Sales, we're focused on achieving outperformance across all of our channels, operating in highly competitive categories. This focus results in a dynamic, fast paced environment where cross functional teams are encouraged to collaborate to achieve success. We have around 10,000 sales people across the world, within market roles and ranging in areas like Field Sales, Key Accounts, Trade Marketing and Category Development.

We are seeking a highly driven sales leader to take on our largest Canadian Grocery, Drug and Hardware accounts with end-to-end ownership and exceedingly strong discipline on business building and forecasting. Your experience and insight will help drive higher quality decisions across the business with a lens on customer impact. We act as owners, we collaborate seamlessly to flow to the work, and we interrogate every opportunity to advance our business against unrelenting competition.

In your role, you will cultivate strong relationships with external partners both in the Commercial and Supply Chain functions. Leveraging prior sales experience and negotiating prowess, you will carve out mutually-beneficial joint business plans where we win together with our customers. While this role entails direct selling and forecast acumen, you will also be supported by an exceptionally talented cross-functional team including Sales, Trade Marketing (Strategy), Marketing, Finance and Supply. Together, we will build a world-class business with our unique portfolio of products. Specific emphasis is placed on (1) growing new users, (2) maximizing profitability and (3) free cashflow.

• Responsible for delivery of PLAN financial performance (P&L) and in-market performance (share of dollars, TDP, display and promo)
• Achieves annual business plan targets; monitors performance and intervene with actions to activate against opportunities and risks when necessary
• Drives forecasting discipline with ruthless accuracy and precision on Gross Sales and Trade Spend, with attention to monthly phasing and over-communication of +/- gaps vs. expectations
• Partners strongly with CPFR to secure customer supply plans (where available), integrating into their internal forecasting approach and projecting POS forecasts for the fiscal year
• Provide strategic direction and further sales expansion and margin optimization within the market; develop and recommend product positioning, packaging and pricing to achieve highest possible long-term market share
• Leads the Annual Sales Plan for their customers
• Responsible for achieving customer/channel plan and delivering the market approved trade spend
• Employs an external focus to build strategic relationships with customers, developing local channel strategy that is right for the market; negotiates contracts based on maximising business growth at delivering sustainable ROI
• Works with Trade Marketing and Brand Marketing to ensure range reviews, category proposals and customer presentations that best meet customer needs
• Customer innovation: operates with intensive curiosity; identifies new revenue streams within our categories and customers
• Other responsibilities as necessary

• 5-8 years experience in direct sales and/or sales strategy
• Excellent knowledge of FMCG industry, distribution networks & customer base
• Excellent written and verbal communication skills that are effective across the organization
• Analytical ability to understand the business trends and provide projections based on that insight
• Embraces an independent sense of urgency to personally organize and plan effectively
• Strong leadership skills, effective management skills, exceptional relationship-builder
• Strong problem solving and creative thinking to address new issues and identify business building ideas
• Strong strategic agility to anticipate market trends and challenges across customers, channels and regions in Canada and where necessary globally

This role is not currently sponsoring visas or considering international movement at this time.

Key Account Management, Account Management, Ecommerce, Analysing sales and Ecommerce data, Field sales; Field sales management, Leadership skills, Consumer Insights; Shopper Insights; Customer Insights; Category Analysis, Collaboration and partnership skills; Influencing, Consultative Selling, Customer strategy; Channel strategy, Sales strategy development, Perform product planning, Business accumen; financial accumen, commercial accumen, Sales negotiation, P&L Management, Strategy Execution, Operational Excellence.

With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.

We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.