H&M Sales Advisor

H&M; Toronto; On-site; CAD 80,000 - 100,000; Part time

Job summary

A global fashion retailer is seeking a Sales Advisor in Toronto. The Sales Advisor will provide excellent customer service, promote products, and maintain store presentation. A passion for fashion and prior retail experience are essential. Enjoy benefits like an employee discount and a collaborative work environment.

Benefits

Employee discount

Comprehensive benefits including health and retirement plans

Access to Colleague Resource Groups

Qualifications

• Passionate about fashion and providing excellent customer experiences.
• Previous experience in a retail or customer service role.
• Motivated and flexible in a dynamic environment.

Responsibilities

• Provide excellent customer service by welcoming and guiding customers.
• Engage with customers to provide outstanding service.
• Promote products and sustainability initiatives.

Skills

Customer service

Fashion awareness

Sales experience

Communication

Collaboration

Job description

Overview

As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through the store to actively sell products and provide support and guidance. Use fashion and product knowledge to give customers the information they need for the best experience. You will also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, collaborating with the store team to deliver an excellent customer experience.

Responsibilities

• Provide excellent customer service: welcome and guide customers through the store and the omni-channel experience where available, supporting direct customer service
• Engage with customers to provide outstanding service
• Guide customers through fashion trends, stories and products in all areas of the store
• Promote and sell products to customers
• Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
• Represent the H&M brand positively during all customer interactions
• Support commercial or operational actions to reach sales targets with store management

Fashion & Trend Awareness

• Keep up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers
• Use product and fashion knowledge to share relevant information with customers

Team & Development

• Share service, fashion, and store operations knowledge with colleagues
• Follow procedures, routines, and legal requirements in all store areas
• Give and receive feedback with colleagues to learn and develop
• Participate in onboarding, introductions and trainings relevant to the role and future development

Retail Operations / Visual & Commercial Execution

• Complete garment cycle from unpacking and refill to steaming and garment care
• Operate fitting rooms and checkout areas according to best practice and processes
• Contribute to a clean and tidy sales floor and back of house (including stockrooms)
• Assist with garment presentation, execution and upkeep of attractive merchandise displays and stories according to visual and commercial guidelines
• Maintain stock levels with replenishment on the sales floor
• Follow best practices for in-store omni-channel services and tools
• Support opening and closing of the store
• Follow health and safety guidelines and legal requirements applicable to the role

Qualifications

• As a Sales Advisor, you should be passionate about fashion and what we create in-store
• Motivated by delivering a great customer experience
• Communicative, creative, curious, motivated, flexible, decisive, and action-oriented
• Enjoy working in a collaborative and dynamic environment
• Experience in sales within a dynamic, collaborative environment applicable to the role
• Experience in customer service in fashion, retail, or other service-related industries

Why You’ll Love Working at H&M

• We value diverse backgrounds and are committed to inclusion and diversity
• We are a values-driven organization guided by our values and history
• Access to Colleague Resource Groups for community and networking
• Inclusive environment where you can be yourself at work
• Access to a global talent community for career growth
• Comprehensive benefits including health, wellness, retirement plans, paid leave, and community day
• Employee discount at H&M and other brands in the group

Additional Information

This job posting highlights the most critical responsibilities and requirements. There may be additional duties assigned at the company's discretion. H&M in good faith has assessed compensation ranges; the range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance, contact [e-mail]. We use an online assessment in some stores as part of the hiring process. Participation is optional and will not affect your chances of consideration. We collect information in accordance with our Applicant Privacy Notice and Cookies Notice.