Client Service Representative - $21.50 / h - Remote

JunkLuggers Canada; Northwestern Ontario; Remote; CAD 60,000 - 80,000; Part time

Job summary

A recycling and customer service company is seeking a Universal Call Center Rep to assist customers with various inquiries and service scheduling. This role requires at least 1 year of sales experience and strong communication skills. The position offers a flexible schedule with a minimum of 20 hours per week at a compensation of $21.50 CAD per hour. Join a team dedicated to customer satisfaction and environmental sustainability.

Qualifications

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week.

Responsibilities

• Address a broad spectrum of customer needs, from booking an appointment to general inquiries.
• Communicate directly with customers regarding service requests, including scheduling and canceling appointments.
• Quickly evaluate customer needs and provide efficient options, demonstrating flexibility.

Skills

Sales experience

Strong verbal communication

Strong written communication

Empathy

Job description

Overview

Learn more about the gig :

At the Junkluggers, we take great pride in our commitment to providing exceptional customer service and preserving the environment. We are dedicated to supporting our local communities and doing our part to protect the planet. Our unique service was created to combine our passion for customer satisfaction with our commitment to environmental sustainability.

Universal Call Center Rep : are sales representatives who are trained not only to excel in selling but also to handle a wide range of customer service inquiries. They possess exceptional soft skills, including empathy and a strong desire to please customers, making them highly effective in providing both sales support and customer care.

Earn 21.50 CAD per hour

Assist the customers in understanding The Junkluggers service and schedule.

Work a minimum of 20 hours per week. You can work more hours if you would like to do that.

Set your own flexible schedule between Monday-Friday: 7:30am–11:00pm EST (Peak: 9:00am–4:00pm EST) Saturday: 7:30am–8:00pm EST (Peak: 7:30–8:00pm EST) Sunday: 9:00am–8:00pm EST (Peak: 11:00am–3:00pm EST)

Handle customer interactions through various channels, including phone, email, text message and others.

Gig Responsibilities

• Comprehensive Customer Assistance: Address a broad spectrum of customer needs, from booking an appointment to customers\' general inquiries.
• Communicate directly with customers regarding current and future service requests, including scheduling, rescheduling, and canceling appointments.
• Quickly evaluate customer needs and provide efficient and effective options, demonstrating flexibility and adaptability in handling diverse customer requests.

Experience & Skills Requirements

At the Junkluggers we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that\'s committed to excellence and making a real difference in people\'s lives.

• At least 1 year of sales experience (required).
• Strong verbal and written communication skills, including grammar, punctuation, and spelling (required).
• Must render at least 20 hours per week following the Operating / Peak Hours stated above.
• Strong verbal and written communicator

Compensation: $21.50 CAD per hour. Fees apply ($2.00 per hour Marketplace Licensing Fee and $1.00 LiveXchange Service Fee).

Scheduling: Build your own schedule from available hours of business. You must work a minimum of 20 hours per week from Monday to Sunday (including Holidays), between 7:00am and 8:00pm MST.