puestos de Customer Support en Canadá

Job Title: Inside Sales Representative

Location:Cambridge, ON or Lachine, QC

Company Overview:The company is a leader in the electric motor and controls industry, focusing on the manufacture and distribution of industrial electric motors and control systems. We are dedicated to providing our customers with high-quality products and exceptional service.

Job Summary:The Inside Sales Representative is responsible for selling products and services to customers primarily through phone and email communication. This role involves developing and maintaining strong customer relationships, understanding customer needs, and providing product recommendations and solutions. The Inside Sales Representative will collaborate with the sales team and other departments to achieve sales targets and ensure customer satisfaction.

Key Responsibilities:

• Customer Interaction:Communicate with customers via phone and email to understand their needs, provide product information, and recommend suitable solutions.
• Sales Generation:Actively pursue sales opportunities with a focus on both new customer acquisition and maintaining strong relationships with existing customers.
• Quotation Management:Prepare and deliver timely, accurate quotations that align with customer requirements and company pricing strategies.
• Order Processing & Fulfillment:
• Manage the full sales cycle — from initial inquiry to order entry, coordination with operations, and confirmation of shipment or delivery.
• Check daily orders to confirm accurate shipment.
• Provide customers with timely updates on order status as required.
• Monitor and determine "hold status" in accordance with the Customer Service Hold Policy.
• Review and process customer change notices promptly and accurately.
• Inventory & Stock Support:
• Provide real-time quotes and inventory updates on stock products.
• Review and address the backorder report on a weekly basis.
• Confirm availability and lead times by checking current stock.
• Customer Support:
• Resolve customer issues efficiently while maintaining high service levels.
• Provide freight quotes when required.
• Create and update new shipping addresses as needed.
• Collaboration:Work closely with outside sales, applications engineering, operations, and other departments to ensure alignment on customer needs and smooth project execution.
• Accounts Receivable Assistance:Support AR tasks including invoicing, processing credits (including RMA credits), and assisting with collections or discrepancies when necessary.
• CRM & ERP System Use:Maintain accurate records in CRM and ERP systems, including customer profiles, quotes, order history, and activity tracking.
• Follow-Up & Reporting:
• Proactively follow up on outstanding quotes and open customer requests.
• Generate and share internal reports related to backorders, customer holds, or other key metrics as needed.
• Market Knowledge:Stay informed about company products, competitor offerings, industry trends, and customer preferences to provide informed support and recommendations.

Qualifications:

• Minimum of 2 years of experience in inside sales, customer service, or a related field within the motors, controls, or industrial products industry.
• Strong communication and interpersonal skills, with the ability to build and maintain strong customer relationships.
• Sales-oriented mindset with a focus on achieving targets and growing the customer base.
• Experience with ERP systems and CRM software is preferred.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Knowledge of electric motors, controls, and related products is a plus.
• Willingness to learn and adapt to new challenges and opportunities.
• Bilingualism (English/French) is considered an asset.

Reports To:Product Manager – Stock Motors & Controls

Physical Requirements:This is primarily an office-based role. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

The role involves frequent use of a computer, sitting for extended periods, and regular verbal communication. Occasional movement within the office, such as walking, standing, or reaching, may be required. Light lifting of items up to 20 pounds may occur occasionally. Visual requirements include the ability to focus on detailed work at close range.

Work Environment: The work is performed in a typical office environment with moderate noise levels. The space is climate-controlled and equipped with standard office furnishings and technology.

Benefits: We offer group benefits (medical, dental, vision, STD, LTD, Vacation, and RRSP/TFSA).

*This job description outlines the primary duties and qualifications for the Inside Sales Representative role and may be subject to changes as the needs of the organization evolve.