Customer Support jobs in Canada
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Customer Care Specialist II
Job summary
A life sciences solutions provider in Toronto is looking for a Customer Care Specialist. In this role, you will manage customer inquiries, support sales and account activities, and assist with logistics and office administration. Candidates should have customer service experience, strong communication skills, and familiarity with ERP/CRM systems. This position offers a dynamic work environment with a focus on customer engagement.
Benefits
Qualifications
- Minimum 2 years of experience in customer service, administrative support, or sales operations.
- Familiarity with invoicing, accounts receivable, or basic accounting is a plus.
- Self-starter with a positive, team-oriented mindset.
Responsibilities
- Serve as the first point of contact for customer inquiries via phone and email.
- Process and enter customer orders accurately into the ERP / CRM system.
- Track and communicate order status to both customers and internal stakeholders.
Skills
Education
Tools
Job Description
Job Description
About the Company
Fortis partners with diagnostics and life sciences companies to design, validate, and manufacture solutions to solve their complex development problems. Fortis’ tailored approach and end-to-end capabilities accelerate the work of its customers as they bring the next generation of medicines and diagnostics to market. Fortis serves a global customer base and has offices across the world including four R&D sites and cGMP manufacturing in three ISO 13485 certified facilities in North America.
About the Role
Fortis Life Sciences is seeking a reliable, detail-oriented Customer Care Specialist to support our Diagnostics Solutions Business Unit. This dynamic role is central to customer engagement and operational execution—serving as a key liaison between our customers and internal teams. Responsibilities span customer service, sales and account support, logistics coordination, purchasing, and general office administration.
The ideal candidate thrives in a fast-paced environment, is highly organized, and demonstrates strong communication and problem-solving skills.
Key Responsibilities
Customer Service
- Serve as the first point of contact for customer inquiries via phone, email, and online platforms
- Process and enter customer orders accurately into the ERP / CRM system
- Communicate product availability, pricing, lead times, and order status
- Resolve customer issues promptly and professionally
- Maintain up-to-date customer records and proactively follow up to ensure satisfaction
Account Management Support
Sales Support & Accounts Receivable
Shipping & Receiving Support
Purchasing Support
General Office Administration
Experience & Qualifications
Work Environment
Mission and Values
We have an incredibly talented group of intelligent, down-to-earth individuals who are committed to developing and manufacturing only the highest quality products. Our mission : “Pursuing a Healthier World by Creating Tomorrow’s Science Today” is complemented by our core values (EXCITE) :
Fortis is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Fortis also prohibits harassment of applicants or employees based on any of these protected categories. It is also Fortis’ policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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