Customer Success Manager

Bizzabo; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading SaaS provider in Toronto, Canada, is seeking a Customer Success Manager to serve as the main point of contact for Corporate and Mid-Market customers. The role involves managing multiple accounts, facilitating negotiations, onboarding new clients, and collaborating with internal teams to enhance services. Ideal candidates will have 3-5 years' experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Join a recognized workplace ranked as a top employer for LGBTQ+ employees.

Benefits

Opportunity for career advancement

Dynamic and fast-paced environment

Inclusive workplace culture

Qualifications

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization.
• Proven experience in managing the full renewal process, including negotiations and contracting.
• Excellent written and verbal communication skills, with a strong emphasis on conversational interactions.
• Highly organized and detail-oriented, capable of managing multiple priorities.
• Strong ability to build trust and rapport with customers and internal teams.

Responsibilities

• Act as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts.
• Facilitate renewal conversations, contract negotiations, and upsell opportunities to drive account growth.
• Onboard new customers and support their events on the platform.
• Advocate for customer needs and collaborate with internal teams to enhance the product and service offerings.

Skills

Customer Success

Account Management

Project Management

Communication

Organization

Relationship Building

Job description

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work in a dynamic and fast-paced environment
• Collaborate with a variety of stakeholders across multiple industries
• Contribute to customer success and event excellence
• Inclusive workplace culture focused on communication and trust
• Recognized as a 2024 Global Most Loved Workplace and a top workplace for LGBTQ+ employees

What to Expect (Job Responsibilities):

• Act as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts
• Facilitate renewal conversations, contract negotiations, and upsell opportunities to drive account growthDevelop and implement customer-specific account plans to achieve quarterly targets
• Onboard new customers and support their events on the platform
• Advocate for customer needs and collaborate with internal teams to enhance the product and service offerings

What is Required (Qualifications):

• 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization
• Proven experience in managing the full renewal process, including negotiations and contracting
• Excellent written and verbal communication skills, with a strong emphasis on conversational interactions
• Highly organized and detail-oriented, capable of managing multiple priorities
• Strong ability to build trust and rapport with customers and internal teams

How to Stand Out (Preferred Qualifications):

• Experience managing customers with diverse use cases within the events industry
• Proactive approach to increasing customer satisfaction and deepening relationships
• Demonstrated success in meeting quarterly goals and metrics
• Strong cross-team coordination and project management skills
• Interest in contributing to the improvement and scaling of customer success functions

#EventTechnology #CustomerSuccess #CareerGrowth #InclusiveWorkplace #SaaS

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