Customer Support jobs in Canada

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Code : OMM5

Job Schedule: Day Shift

The Manager, Commercial Aircraft Maintenance Operations (CRJ 900) will ensure coordination, planning, financial tracking and efficient execution of maintenance activities to ensure regulatory compliance and continued availability of aircraft.

Organize and coordinate inspections, repairs and preventive or corrective interventions according to operational needs, regulatory requirements and quality standards provided for in the SMS.

Monitor the status of the fleet (MEL/CDL, snags, reports, deviations), prioritize maintenance actions, assess risks that may affect flight safety according to SMS practices, communicate operational impacts and ensure rapid resolution of anomalies.

Supervise the technical teams, validate the tasks performed, ensure compliance with procedures, flight safety standards, SMS/SMS quality and compliance requirements, as well as aircraft delivery schedules.

Verify the compliance, accuracy and quality of technical and operational documentation (work orders, maintenance reports, AMM, IPC, SRM, etc.)

Collaborate with operations, engineering, logistics, suppliers and external partners to optimize interventions, reduce downtime and maintain a high level of quality.

Follow up with the material management team on the parts, equipment and tools needed for planned and unplanned work.

Track maintenance costs, analyse deviations from budget, optimise resource utilisation and produce regular financial reports, integrating relevant quality and safety requirements into decisions.

Develop, maintain and adjust maintenance schedules; monitor the progress of work; identify risks of delay, non-compliance or impact on flight safety, implement the necessary corrective measures.

Apply and support the Safety Management System (SMS) in all maintenance activities;

Participate in internal and external audits, technical investigations, risk analyses and security reviews;

Document and process safety reports (hazards, incidents, quasi-events);

Foster a proactive culture of safety, quality and compliance.

Support continuous improvement initiatives, participate in the improvement of SMS/SMS processes, contribute to cost reduction, decrease downtime and improve overall performance.

• Bachelor’s degree in administration or relevant technical diploma;
• 5-7 years of relevant experience in aeronautical maintenance or technical management;
• Rigor, autonomy and sense of organization;
• Quality, safety and regulatory compliance orientation;
• Ability to analyze costs, plan resources and meet deadlines;
• Ability to work collaboratively with various internal and external stakeholders;
• Strong knowledge of aviation regulations (FAA, EASA, Transport Canada, etc.);
• Good understanding of the safety management system (SMS) in aeronautical maintenance;
• Excellent understanding of aircraft systems and maintenance procedures
• Mastery of maintenance management tools (SAP, SkyTrak, etc.);
• Ability to manage multiple priorities in a dynamic and pressurized environment;
• Skills in financial analysis and budget management;
• Excellent communication, coordination and problem-solving skills.

• Must be eligible for registration with the Controlled Goods Program;
• Must be eligible to obtain and maintain a government of Canada Reliability status and Secret Level 2/NATO Secret security clearance;
• Must be eligible to meet the requirements for U.S. International Traffic in Arms Regulations (ITAR).

L3Harris is proud to be an equal opportunity employer and is committed to treating all of its employees and job applicants with respect and dignity and to maintaining a workplace free from discrimination. Anyone applying for a position will be considered without regard to the following: race, national or ethnic origin, colour, religion, age, nationality, ancestry, ethnicity, gender, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, citizenship status, or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered, or any other characteristic that is protected by applicable human rights legislation.

L3Harris maintains a drug-free workplace and conducts pre-employment drug and alcohol testing and background checks, in accordance with applicable law. Such results are only accessible and viewed by individuals at L3Harris who have direct responsibility in the hiring process. If you fail to report for a drug and alcohol test, refuse to undergo such test or test positive for the presence of drugs or alcohol, the hiring process may be concluded or your offer of employment may be rescinded, in L3Harris’ sole discretion.

At L3Harris, we foster an inclusive and equitable workplace. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. For applicants with disabilities, we will provide you with accommodation so that you have what you need in order to be at your best.

L3Harris performs background checks prior to employment as all applicants must be eligible for registration with the Controlled Goods Program and obtain and maintain a positive security assessment. Some positions may require a government of Canada “Reliability” status and/or Level 2 (Secret) security clearance. In addition, L3Harris performs pre-employment substance abuse testing where required.