Collections & Customer Care Specialist

Bill Gosling Outsourcing; Barrie; On-site; USD 24,000 - 40,000; Full time

Job summary

An established industry player in outsourcing solutions is seeking enthusiastic Collections Agents to join their passionate team. This role involves contacting customers to collect outstanding debts, negotiating payment arrangements, and maintaining accurate records. The company values growth opportunities and offers extensive training, ensuring you have the tools for success. With a team-oriented culture and a fun workplace, you will thrive in a collaborative environment that celebrates diversity and inclusion. If you're ready to make a difference and help businesses grow, this is the perfect opportunity for you!

Benefits

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Qualifications

• Ability to work full-time (40 hours/week) year-round.
• Experience in customer service required; finance or call center experience is an asset.

Responsibilities

• Contact customers to collect overdue payments and negotiate payment plans.
• Document customer interactions and follow up to ensure agreements are upheld.

Skills

Customer Service Experience

Negotiation Skills

Attention to Detail

Organizational Skills

Communication Skills

Time Management

Education

High School Diploma

Tools

Loan Processing Software

Microsoft Office Suite

Job description

An established industry player in outsourcing solutions is seeking enthusiastic Collections Agents to join their passionate team. This role involves contacting customers to collect outstanding debts, negotiating payment arrangements, and maintaining accurate records. The company values growth opportunities and offers extensive training, ensuring you have the tools for success. With a team-oriented culture and a fun workplace, you will thrive in a collaborative environment that celebrates diversity and inclusion. If you're ready to make a difference and help businesses grow, this is the perfect opportunity for you!