Customer Care Pro — 95% CSAT & Rapid Resolutions

Lever Test 11; Alberta; On-site; Full time

Job summary

A leading tech firm in Canada seeks a motivated Customer Service Representative to manage customer inquiries and deliver exceptional service. Candidates should have at least two years of experience, strong communication skills, and proficiency in CRM software. The role offers competitive pay starting at $18.50 per hour, with comprehensive benefits and opportunities for growth within a supportive team environment.

Benefits

Medical and dental benefits

401k match up to 4%

Access to management training program

Qualifications

• Minimum of two years of experience in a customer service or client-facing role.
• Proficiency with CRM software mandatory.
• Ability to handle challenging customer situations effectively.

Responsibilities

• Manage 50-70 inbound and outbound customer inquiries daily.
• Troubleshoot product/service issues and process orders.
• Maintain meticulous records of all customer interactions in Zendesk.

Skills

Excellent communication skills

Proactive attitude

Active listening

Problem-solving abilities

Typing speed of at least 45 words per minute

Education

High school diploma or equivalent

Relevant certifications

Tools

Microsoft Office Suite

Zendesk

Job description

A leading tech firm in Canada seeks a motivated Customer Service Representative to manage customer inquiries and deliver exceptional service. Candidates should have at least two years of experience, strong communication skills, and proficiency in CRM software. The role offers competitive pay starting at $18.50 per hour, with comprehensive benefits and opportunities for growth within a supportive team environment.