Customer Success jobs in Canada

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Software Engineer III for AI tooling takes on challenging and complex development tasks. This role plays a crucial role in designing and implementing robust, scalable, and high-performance software solutions for our staff and public safety clients. You will collaborate with cross-functional teams, provide leadership on technical initiatives, and help mentor junior engineers to elevate the team’s technical capabilities. This is a key position for someone with deep technical expertise and a strong problem‑solving mindset. To be successful in this role, the Software Engineer III for AI Tooling should be passionate about coding, AI, and driving innovation, to help shape the future of our software products.

• Design, develop, and implement complex software solutions that align with the company's objectives, ensuring high quality, scalability, and performance.
• Contribute to system architecture and design decisions, ensuring the chosen approaches support both short-term goals and long-term growth.
• Provide technical guidance to the engineering team. Take ownership of complex projects and ensure they stay on track, delivering high-quality code and solutions on time.
• Establish and enforce best practices for software design, coding, testing, and deployment. Perform regular code reviews to ensure high standards and maintainability of the codebase.
• Work closely with product owners, designers, and other stakeholders to ensure that software features are aligned with business requirements and user needs.
• Identify performance bottlenecks and implement optimizations to improve scalability and system performance.
• Act as a mentor for junior engineers and foster a culture of continuous learning and growth within the team.
• Participate in all phases of the development lifecycle, including sprint planning, daily standups, retrospectives, and release planning.
• Provide expertise in debugging complex issues, both pre-production and production, and implement effective solutions.
• Stay current with the latest technologies and trends in software development. Propose innovative solutions that align with business goals and improve system efficiency and product quality.
• Ensure that all software is thoroughly documented, both in terms of code comments and high‑level technical documentation.
• Perform other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

• Degree in Computer Science, Software Engineering, or a related field, or equivalent industry experience and training.
• 4-7 years of professional software development experience.
• Experience with AI tooling, such as RAG, Agentic AI, LangChain, MCP.
• Familiarization with large-scale systems, monolith architecture, distributed systems, microservices architectures, and implementing design patterns that scale.
• Expertise with relational and NoSQL databases (e.g., MySQL, PostgreSQL, MongoDB, MS SQL Server) and a solid understanding of database design and optimization techniques.
• Experience with cloud platforms (AWS, Azure) and knowledge of cloud‑native architecture, containerization (Docker), and orchestration (Kubernetes).
• Hands‑on experience with CI/CD pipelines, infrastructure as code (Terraform, Ansible), and DevOps best practices.
• Knowledge of unit testing, integration testing, and test‑driven development (TDD). Experience with automated testing frameworks.
• Experience working in Agile/Scrum environments, contributing to sprints and delivering iterative software releases.
• Ability to guide and influence teams, craft high‑level technical proposals, and be an active part of the engineering management process.
• Strong analytical and problem‑solving skills, with the ability to resolve complex technical issues quickly and effectively.

• Experience with frameworks like Vue, Angular, React, or similar. Expertise in front‑end technologies and building dynamic user interfaces.
• Experience designing or working with APIs, API‑based architecture such as microservices, and API Management tools.
• Knowledge of additional programming languages (e.g., C++, Java) or frameworks (e.g., WPF, WinForms).
• Experience in applying security best practices in software design, coding, and infrastructure.
• Proficiency in identifying performance bottlenecks and optimizing software for high performance and scalability.
• Experience with leveraging AI tooling in development workflows.

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier‑free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.

This position requires Government of Canada Reliability Status clearance, including a fingerprint‑based background check.