Enterprise AI Customer Success Manager – Remote & Travel

Cohere; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A leading AI solutions provider located in Toronto is seeking an experienced Customer Success Manager to guide Enterprise customers through complex implementations and enhance their AI journey. This role involves collaborating with various teams to ensure exceptional outcomes and fostering strong client relationships. The ideal candidate will have over 6 years of experience, fluency in French, and a commitment to delivering measurable business outcomes.

Benefits

Open and inclusive culture

Work on cutting edge AI research

Weekly lunch stipend

Full health and dental benefits

100% Parental Leave top-up

Personal enrichment benefits

Remote-flexible work environment

6 weeks of vacation

Qualifications

• 6+ years of experience with C-level technical audiences in complex organizations.
• Proven experience leading implementations of Generative AI or ML solutions.
• Solid track record of delivering exceptional customer experiences.

Responsibilities

• Deliver outstanding customer outcomes, ensuring high satisfaction levels.
• Define and manage onboarding and deployment projects.
• Gather customer feedback and communicate insights to internal teams.
• Collaborate with Sales for smooth handoffs between processes.
• Create customer success plans outlining goals and challenges.

Skills

Experience in customer-facing roles

Fluency in French

Presentation and communication skills

Problem-solving abilities

Relationship-building skills

Job description

A leading AI solutions provider located in Toronto is seeking an experienced Customer Success Manager to guide Enterprise customers through complex implementations and enhance their AI journey. This role involves collaborating with various teams to ensure exceptional outcomes and fostering strong client relationships. The ideal candidate will have over 6 years of experience, fluency in French, and a commitment to delivering measurable business outcomes.