Strategic CSM, Canadian Public Sector & Defense AI

Cohere; Ottawa; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading AI solutions provider is looking for a Customer Success Manager in Ottawa to lead government accounts in AI adoption. The ideal candidate will have 8+ years of experience, specifically with Canadian defense and public sector organizations. This role involves strategic partnerships with senior stakeholders, guiding complex AI implementations, and ensuring compliance with government regulations. Attractive perks are offered, including a flexible work environment and generous vacation time.

Benefits

Weekly lunch stipend

Full health and dental benefits

100% Parental Leave top-up

6 weeks of vacation

Personal enrichment benefits

Qualifications

• 8+ years of experience in customer success or account management.
• At least 3-5 years working with Canadian government or defense organizations.
• Proven track record managing strategic accounts.

Responsibilities

• Own the success and growth of AI solutions for public sector customers.
• Build relationships with senior government stakeholders.
• Guide organizations through AI adoption and implementation.

Skills

Customer success

Strategic consulting

AI implementation

Government relations

Job description

A leading AI solutions provider is looking for a Customer Success Manager in Ottawa to lead government accounts in AI adoption. The ideal candidate will have 8+ years of experience, specifically with Canadian defense and public sector organizations. This role involves strategic partnerships with senior stakeholders, guiding complex AI implementations, and ensuring compliance with government regulations. Attractive perks are offered, including a flexible work environment and generous vacation time.