Customer Success Associate – Remote

Spade Recruiting; Remote; CAD 40,000 - 60,000; Full time

Job summary

A leading insurance agency in Canada is seeking motivated individuals to become trusted client advocates. As a representative, you will connect with clients and guide them through their benefits with an emphasis on service, empathy, and understanding. This role offers freedom to work remotely, excellent training, and opportunities for career advancement. Join a mission-driven team that values personal and professional growth and positively impacts communities.

Benefits

Flexible work from anywhere

Weekly pay plus monthly bonuses

Personalized training and mentorship

Transparent leadership track

Collaborative culture

Opportunity to make a real difference

Qualifications

• Excellent communication and relationship-building skills.
• A people-first attitude and genuine passion for helping others.
• Self-motivation and discipline in a remote work environment.

Responsibilities

• Build meaningful connections with clients and maintain consistent follow-up.
• Explain benefit options clearly and ensure each family understands their coverage.
• Provide guidance with empathy and professionalism.

Skills

Excellent communication

Relationship-building

Self-motivation

Organizational skills

Job description

At our core, we’re a team on a mission — not just another insurance agency. For over60 years, we’ve stood alongside working families across North America, helping them protect what truly matters while giving our people the opportunity to buildcareers with purpose, balance, and freedom.

We believe that when you invest in people, everything else follows. That’s why we’ve built an environment rooted ingrowth, mentorship, and integrity— where ambition is encouraged, innovation is celebrated, and teamwork drives everything we do.

Our partnership withunions and associationsallows us to make a direct impact in communities across the U.S. and Canada. Every conversation, every policy, and every client interaction is part of something bigger — a shared effort to provide peace of mind for the families who keep our world moving.

The Opportunity

This is more than a job — it’s a chance to become atrusted advocatefor the families we serve. As a representative, you’ll connect with clients who have already shown interest in learning about their benefits. Your role is to guide them, answer their questions, and help them make confident, informed decisions about their coverage.

It’s not about sales scripts or hard pitches — it’s aboutlistening, simplifying, and empowering. You’ll play a key role in helping families feel secure about their future while developing valuable skills that open doors to leadership and long‑term success.

What You’ll Do

• Build meaningful connections with clients and maintain consistent follow‑up
• Explain benefit options clearly and ensure each family understands their coverage
• Provide guidance with empathy and professionalism through every step
• Work with leadership to improve client experiences and internal processes
• Take part in hands‑on training and continuous learning to grow personally and professionally

What We Value

• Excellent communication and relationship‑building skills
• A people‑first attitude and genuine passion for helping others
• Self‑motivation and discipline in a remote work environment
• Strong organizational habits and a proactive mindset
• Experience in customer service, sales, or insurance is helpful — but not required
• Must be legally able to work in theU.S. or Canada

What’s In It for You

• Freedom to work from anywhere— remote‑first and flexible
• Weekly payplus monthly bonuses based on performance
• Personalized training and mentorshipto help you succeed from day one
• Career advancementwith a transparent leadership track
• Acollaborative, mission‑driven culturethat values growth and authenticity
• The opportunity tomake a real differencein your community every single day