Technical Support Analyst — On-Call & Customer Success

ROSS; Richmond Hill; On-site; CAD 80,000 - 100,000; Full time

Job summary

A client seeking technical support expertise is hiring a Technical Support Analyst to manage customer inquiries and issues. The ideal candidate should have over 8 years of experience in technical support, strong Unix Shell Programming skills, and excellent communication capabilities. The role involves troubleshooting, managing escalations, and contributing to process improvement. This position may involve 24x7 on-call availability and occasional travel.

Qualifications

• 8+ years experience supporting customers and service partners.
• Ability to adopt and learn new technologies.
• Excellent Unix Shell Programming skills.

Responsibilities

• Supporting customers and service partners.
• Resolving reported customer issues.
• Documenting calls accurately using a call tracking system.

Skills

Technical support experience

Unix Shell Programming

Problem analysis and solution design

Communication skills

Interpersonal skills

Job description

A client seeking technical support expertise is hiring a Technical Support Analyst to manage customer inquiries and issues. The ideal candidate should have over 8 years of experience in technical support, strong Unix Shell Programming skills, and excellent communication capabilities. The role involves troubleshooting, managing escalations, and contributing to process improvement. This position may involve 24x7 on-call availability and occasional travel.