Strategic IT Leader & Customer Success Director — Remote

Jolera Inc.; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

A leading IT service provider in Toronto is seeking a Senior Program Director to spearhead customer relationship management and strategic IT planning. The role involves collaboration with stakeholders, overseeing technology initiatives, and ensuring alignment with business objectives. Ideal candidates will have extensive experience in IT service management and a proven record of driving business transformation. This position offers a competitive salary, hybrid working opportunities, and a commitment to diversity and inclusion.

Benefits

Competitive salary and benefits

Hybrid / Remote opportunity

Opportunities for professional growth

Qualifications

• 10+ years of relevant IT experience, with 5+ years in a leadership role.
• Proven success in business transformation and IT strategy.
• Advanced knowledge of ITIL best practices.

Responsibilities

• Manage customer relationships and oversee technology projects.
• Ensure alignment of IT strategies with business goals.
• Act as a trusted advisor to key stakeholders.

Skills

IT Service Management

Communication

Customer Relationship Management

Business Transformation

Strategic IT Planning

Education

Academic background in business administration, sales, marketing, or a related field

Job description

A leading IT service provider in Toronto is seeking a Senior Program Director to spearhead customer relationship management and strategic IT planning. The role involves collaboration with stakeholders, overseeing technology initiatives, and ensuring alignment with business objectives. Ideal candidates will have extensive experience in IT service management and a proven record of driving business transformation. This position offers a competitive salary, hybrid working opportunities, and a commitment to diversity and inclusion.