Remote Customer Success & Support Specialist

ForgeFit; Greater Sudbury; Remote; CAD 60,000 - 80,000; Full time

Job summary

A fitness equipment supplier is seeking a Remote Customer Service Specialist to ensure smooth customer experiences from order to installation. This role involves responding to inquiries, resolving issues, and collaborating with internal teams. Ideal candidates should have 1+ years of experience in customer service and strong communication skills, along with a positive attitude. The position is fully remote with competitive pay and benefits.

Benefits

Competitive hourly pay

Comprehensive benefits including health, dental, and vision

100% remote work

Ongoing training and opportunities for growth

Qualifications

• 1+ years of experience in a customer service or support role.
• Ability to manage multiple priorities in a fast-paced environment.
• Positive attitude and genuine desire to help others.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with orders, shipping questions, and troubleshooting.
• Collaborate with internal teams to resolve issues.

Skills

Strong communication

Problem-solving skills

Organization

CRM familiarity

Job description

A fitness equipment supplier is seeking a Remote Customer Service Specialist to ensure smooth customer experiences from order to installation. This role involves responding to inquiries, resolving issues, and collaborating with internal teams. Ideal candidates should have 1+ years of experience in customer service and strong communication skills, along with a positive attitude. The position is fully remote with competitive pay and benefits.