puestos de Customer Success en Canadá
Head of Customer Success — Scale a World‑Class Team (Hybrid)
Brex
Remote Indigenous Customer Success & Engagement Specialist
Manitoba Hydro
Head of Customer Success — Onsite Toronto Growth Leader
Loop
Descubre más oportunidades que en ningún otro sitio. Accede a más vacantesStrategic SaaS Account Executive — Remote Canada
DataRails
Entra en contacto con cazatalentos para acceder a vacantes similaresLicensed Diesel Truck Technician / Mechanic I
Penske Truck Rental
Enterprise Robotics Sales Leader: Growth & Partnerships
Vention
Gestionnaire de compte satisfaction client / customer success account manager (csam)
Microsoft Canada
Customer Success Operational Technology Advisor Canada
Hexagon
Customer Success Manager (Bilingual - French/English)
AutoLeap
Cloud Solution Architect - Azure - with English and (English, Italian, French, German and Spanish)
Concentrix
Remote Customer Success Coordinator — Upsell & Growth
Keycafe
Head of Customer Success — Scale a World‑Class Team (Hybrid)
Descripción de la vacante
A leading fintech company seeks a Manager of Customer Success to develop a high-performing team. You will drive customer adoption and retention by delivering a seamless experience. The ideal candidate has over 5 years in customer success roles, with a track record of team leadership and performance management. This hybrid role is based in Vancouver, requiring a minimum of two days in the office weekly.
Servicios
Formación
- 5+ years in customer success/account management roles and at least 2+ years leading high-performing teams in SaaS or fintech environments.
- Proven experience managing a team with performance quotas, including retention and expansion metrics.
- Strong technical understanding to engage in technical discussions.
Responsabilidades
- Hire, mentor and develop a high-performing team of Customer Success Managers.
- Own and be measured on team-based metrics like Net Revenue Retention (NRR) and churn reduction.
- Partner with customer-facing teams to shape the customer journey.
Conocimientos
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.