Customer Success Manager

Medium; Toronto; On-site; CAD 55,000 - 82,000; Full time

Job summary

A leading real estate solutions provider in Toronto is seeking a Customer Success Manager to manage post-sale client relationships, ensuring high satisfaction and adoption of solutions. Candidates should have a degree in Business Administration or Marketing and at least 3 years of relevant experience in customer-facing roles. The position offers a salary range of $55,000 - $82,000 a year and includes various benefits such as health care and wellness programs.

Benefits

Company events

Health Care

Dental care

Employee assistance program

Life insurance

RRSP match

Vision care

Wellness program

Qualifications

• University or College degree in Business Administration or Marketing.
• 3+ years in Customer Success, Account Management, or a related client-facing role.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Lead client onboarding, training, and product implementation.
• Monitor account health, proactively addressing risks.
• Partner with sales to drive renewals and upselling opportunities.
• Gather client feedback and enhance offerings.

Skills

Strong communication skills

Relationship‑building

Problem‑solving skills

Ability to manage multiple accounts

Ability to prioritize

Education

University or College degree in Business Administration or Marketing

3+ years in Customer Success or Account Management

Job description

About Us

RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.

Our expertise providing solutions for property valuations, data‑driven risk management tools, market trending and insights, and consulting services over 25 years has established RPS as the strategic partner for real solutions to real property challenges.

We are dedicated to building on our strong legacy of operational excellence and fostering long‑term relationships with our clients and partners, delivering the most innovative and effective residential real estate solutions in the market.

• We’re Client Obsessed
• We Love Innovation, But Worship Execution
• We Believe Simplicity Is Genius
• We Own What We Do
• We’re Guided By True North
• We Care Personally, Challenge Directly

About the Role

Customer Success Manager will own the post‑sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.

Key Responsibilities

• Serve as the primary point of contact for assigned accounts, ensuring high satisfaction and strong adoption of RPS solutions.
• Lead client onboarding, training, and product implementation.
• Monitor account health, proactively addressing risks and identifying growth opportunities.
• Partner with sales to drive renewals and upselling opportunities.
• Gather client feedback and work cross‑functionally with product and operations to enhance offerings.

Skills / Knowledge

• Strong communication, relationship‑building, and problem‑solving skills.
• Ability to manage multiple accounts and priorities in a fast‑paced environment.

Education / Work Experience

• University or College degree in Business Administration or Marketing.
• 3+ years in Customer Success, Account Management, or related client‑facing role (B2B SaaS or real estate/financial services experience a plus).

Other Information

• Department: Sales
• Reporting to: Vice President, Business Development
• Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision‑making.
• RPS Real Property Solutions is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources at [e-mail].

$55,000 - $82,000 a year

Benefits

• Company events
• Health Care and Dental care
• Employee assistance program
• Life insurance
• RRSP match
• Vision care
• Wellness program

RPS | Real Property Solutions Inc. is committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodation for job applicants with disabilities are available upon request during the recruitment process.