Business Data Scientist, AI/ML, Google Cloud

Google; Southwestern Ontario; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading tech company in Ontario is seeking a Data Scientist with expertise in machine learning and NLP. You will drive customer success by developing advanced AI solutions, with a focus on Large Language Models and intelligent agents. The ideal candidate holds a Master's or PhD in a quantitative discipline and has a strong background in Python and relevant ML libraries. This role offers competitive compensation and a commitment to diversity and inclusion.

Benefits

Equal opportunity workplace

Affirmative action employer

Qualifications

• 3 years of experience in a data science role focused on machine learning and NLP.
• Experience with relevant ML/AI libraries.
• Experience in Customer Support or a support-adjacent role.

Responsibilities

• Develop predictive, personalized customer support solutions.
• Lead development and deployment of AI/ML solutions.
• Implement evaluation frameworks for LLMs and AI agents.

Skills

Machine learning

Natural Language Processing (NLP)

Python programming

Education

Master's degree in a quantitative discipline

PhD degree in Computer Science or related field

Tools

TensorFlow

PyTorch

scikit-learn

Hugging Face

Google Cloud Platform

Job description

Minimum qualifications

• Master\'s degree in a quantitative discipline such as Statistics, Engineering, Sciences, or equivalent practical experience.
• 3 years of experience in a data science role, with a specific focus on machine learning and Natural Language Processing (NLP) for developing and deploying AI/ML solutions.
• Experience with relevant ML/AI libraries (e.g., TensorFlow, PyTorch, scikit-learn, Hugging Face).

Preferred qualifications

• PhD degree in Computer Science, Artificial Intelligence, Machine Learning, or a related quantitative field.
• Experience with Large Language Models (LLMs), including their application in solving business problems.
• Experience in intelligent autonomous agents, including their design, development, evaluation, and deployment.
• Experience with cloud platforms (preferably Google Cloud Platform) and their AI/ML services, particularly those related to LLMs and generative AI.
• Experience in Customer Support or Support-adjacent role.
• Excellent programming skills in Python or a similar language with the ability to translate data into actionable insights and communicate findings to technical and non-technical stakeholders.

About the job

In this role, you will be instrumental in driving customer success at scale by building the predictive, personalized, and proactive solutions that define the future of customer support. You will work with datasets to develop and deploy innovative ML/AI solutions, translating data into actionable strategies.

Responsibilities

• Developing predictive, personalized, and proactive customer support solutions to drive customer success at scale while researching and integrating advancements in LLMs, generative AI, and AI agent architectures to continuously enhance our capabilities and foster innovation.
• Lead the end-to-end development and deployment of advanced AI/ML solutions, with an emphasis on Large Language Models (LLMs) and intelligent autonomous agents, addressing business issues.
• Implement evaluation frameworks and metrics for LLMs and AI agents, encompassing both traditional model performance and agent-specific evaluation criteria (eg. task completion rate, reasoning quality).
• Monitor and maintain deployed LLM and AI agent solutions in production, including tracking key performance indicators, identifying and addressing model drift, and ensuring system stability and scalability.
• Identify and define AI/ML opportunities by collaborating with stakeholders to translate business needs into technical requirements and measurable outcomes.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\'s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.