Customer Success ofertas em Canadá

Gravity is the platform public agencies use to manage budgeting, automate financial reporting, and meet compliance with confidence. From Annual Comprehensive Financial Reports (ACFR) to Budget Books to GASB disclosures, we give teams the tools to move faster, work smarter, and build public trust.

We are seeking a Senior Implementation Specialist to join our Professional Services team. In this role, you’ll support US public sector organizations in the configuration and adoption of Gravity's Budgeting & Planning Suite. You’ll leverage your public sector finance knowledge, problem‑solving ability, and project coordination skills to help our customers realize measurable impact from our solutions.

• Support the implementation of Gravity's Budgeting & Planning software for mid‑size to large government agencies.
• Collaborate with finance directors, budget managers, and other stakeholders to understand their budgeting workflows and assist in configuring software solutions that meet their needs.
• Coordinate project activities, timelines, and deliverables to ensure projects stay on track and within scope.
• Participate in discovery sessions, working groups, and solution design workshops to translate business needs into effective system configurations.
• Provide training, documentation, and day‑to‑day guidance to users to encourage adoption and long‑term success.
• Work closely with Product, Customer Success, and Engineering teams to share feedback, resolve issues, and support continuous product improvements.

• 6+ years of experience in public sector budgeting, financial planning, or a related field.
• Understanding of public sector financial processes, such as operating budgets, capital planning, fund accounting, or budget forecasting.
• Strong organizational and project coordination skills with the ability to manage competing priorities.
• Excellent written and verbal communication skills, comfortable engaging with both technical and non‑technical stakeholders.
• Exposure to SaaS implementations or experience supporting complex technology projects in government or public sector organizations.
• Bachelor's degree in Public Administration, Finance, Accounting, or a related field (or equivalent experience).

• You are detail‑oriented and thrive at the intersection of finance and technology.
• You enjoy collaborating with customers and colleagues to solve complex problems.
• You are adaptable and comfortable working with both technical and non‑technical stakeholders.
• You bring curiosity, persistence, and a solutions‑focused mindset when facing challenges.
• You are motivated by making a positive impact in the public sector.