Remote Indigenous Customer Success & Engagement Specialist

Manitoba Hydro; Winnipeg; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A regional utility provider in Winnipeg is seeking a full-time Customer Service Representative to handle inquiries and ensure customer satisfaction. Responsibilities include providing detailed billing information, educating customers on services, and responding to emergencies. Candidates should have a Grade 12 education and two years of relevant experience, with bilingual skills considered an asset. This position allows for remote work on certain days.

Qualifications

• Minimum of two years of relevant customer service experience.
• Experience in a fast-paced Customer Service environment.
• Proficiency in basic mathematics and keyboarding skills.

Responsibilities

• Provide exceptional customer service for billing and collections.
• Educate customers on products and services.
• Respond to gas service and emergency calls.
• Work fluidly across queues and channels.

Skills

Exceptional customer service

Basic mathematics

Proficiency in Word and Excel

Bilingual (French and English)

Education

Grade 12 education or equivalent

Job description

A regional utility provider in Winnipeg is seeking a full-time Customer Service Representative to handle inquiries and ensure customer satisfaction. Responsibilities include providing detailed billing information, educating customers on services, and responding to emergencies. Candidates should have a Grade 12 education and two years of relevant experience, with bilingual skills considered an asset. This position allows for remote work on certain days.