Remote Customer Success Manager - Insurance SaaS

Insurity; Canada; Remote; CAD 60,000 - 103,000; Full time

Job summary

A leading software provider in Canada seeks a Customer Success Manager to build and enhance customer relationships. The role involves managing customer satisfaction and working closely with the Insurity Decisions Suite. Candidates should have 3 years of customer success experience and strong communication skills. This position is fully remote with a salary range of $60,000 - $103,000, dependent on experience.

Benefits

Comprehensive health coverage

Employer-matched retirement savings

Open PTO policy

Award-winning onboarding program

LinkedIn Learning access

Qualifications

• 3 years in a customer success role, preferably in SaaS or insurance.
• Strong customer support and emotional intelligence skills.
• Excellent written and oral English communication abilities.

Responsibilities

• Manage and grow customer relationships, serving as their primary contact.
• Conduct regular business reviews to ensure alignment with customer objectives.
• Monitor customer satisfaction and proactively address potential issues.

Skills

Customer support

Emotional intelligence

Strong communication skills

Digital literacy with MS Office

Self-starter mentality

Education

3 years in a customer success role

1 year with national accounts

Tools

CRM tools

Technical aptitude

Job description

A leading software provider in Canada seeks a Customer Success Manager to build and enhance customer relationships. The role involves managing customer satisfaction and working closely with the Insurity Decisions Suite. Candidates should have 3 years of customer success experience and strong communication skills. This position is fully remote with a salary range of $60,000 - $103,000, dependent on experience.