Head of Customer Success — Onsite Toronto Growth Leader

Loop; Toronto; On-site; CAD 95,000 - 115,000; Full time

Job summary

A fast-growing FinTech startup in Toronto is seeking a Head of Customer Success to oversee the customer experience journey. This hands-on leadership role involves managing onboarding, support, and account management. The ideal candidate will have over 5 years of experience in customer success within a high-growth environment and strong relationship-building skills. The position offers a salary range of CAD$95,000-$115,000 along with equity options and a supportive startup culture.

Benefits

Equity options

Health benefits

Catered lunch on Fridays

Collaborative team culture

Qualifications

• 5+ years in customer success, operations, or client services at a start-up.
• Proven experience managing teams in a high-growth environment.
• Strong communication and relationship-building skills.
• Metrics-driven mindset with a track record of hitting operational KPIs.

Responsibilities

• Lead the customer support function, including ticket resolution.
• Own and execute the end-to-end onboarding experience for new customers.
• Act as a strategic partner for key accounts.
• Manage members of the teams involved in customer support, onboarding, and account management.
• Directly manage hiring, coaching, and performance management.

Skills

Customer success

Operations management

Strong communication skills

Metrics-driven mindset

Team leadership

Job description

A fast-growing FinTech startup in Toronto is seeking a Head of Customer Success to oversee the customer experience journey. This hands-on leadership role involves managing onboarding, support, and account management. The ideal candidate will have over 5 years of experience in customer success within a high-growth environment and strong relationship-building skills. The position offers a salary range of CAD$95,000-$115,000 along with equity options and a supportive startup culture.