Customer Service jobs in Canada
Remote Customer Service Representative (Prince Edward Island)
MCI
Product Operations Leader: Flow, Merch & CX
Indigo Books & Music
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UniFirst
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Sherwin-Williams
Part-Time Food Service Pro — Day Shifts, Paid Training
Compass Group Canada
Primary Care Paramedic - Repost
Winnipeg Regional Health Authority
Customer Experience Specialist — Post-Order Support & Training
Metrie
Part-Time Banking Concierge & Customer Advisor
BMO Financial Group
Remote Customer Service Representative (Prince Edward Island)
Job summary
A leading BPO company in Canada is seeking a dedicated customer service representative to join their team. Responsibilities include resolving customer issues, managing accounts, and identifying sales opportunities. Candidates should possess a high school diploma and excellent communication skills. The role offers significant opportunities for career growth, competitive pay, and comprehensive benefits, including medical and paid time off. Join a fun and engaging environment with opportunities for personal growth.
Benefits
Qualifications
- Must be 18 years of age or older.
- Experience in a customer service role or similar environment preferred.
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
Responsibilities
- Listen to customers and resolve issues.
- Utilize systems for account management tasks.
- Recognize and apply sales skills to upgrade.
- Explain products and processes to customers.
- Ensure first call resolution through problem-solving.
Skills
Education
Employer Industry: Business Process Outsourcing (BPO)
- Opportunity for career advancement and growth within the organization
- Paid Time Off and paid holidays to take the time you need
- Incentives & Rewards, including cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage available after 90 days for full-time employees
- Fun, engaging work environment with a team‑oriented culture
- Paid training to develop new skills while earning a paycheck
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position the products and processes with customers
- Ensure first call resolution through problem‑solving and effective call handling
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to type swiftly and accurately (20+ words a minute)
- Experience in a customer service role or similar environment
- Aptitude for conflict resolution, problem‑solving, and negotiation
- Strong team orientation and customer focus
- Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.