Leader - Property Damage Evaluation

Aviva; Oakville; Hybrid; CAD 80,000 - 125,000; Full time

Job summary

A leading insurance company in Oakville is seeking a people-driven leader for the Property Evaluation Team. The role involves guiding a team to assess building damage and ensure compliance with industry standards while providing outstanding customer service. Candidates should possess extensive experience with Xactimate and strong leadership abilities. This position offers a competitive salary range of $80,000 to $125,000 and a hybrid work model, along with substantial career development opportunities.

Benefits

Base compensation and annual bonus

Retirement savings and share plan

Health benefits

Professional development support

Competitive vacation package

Corporate wellness programs

Qualifications

• 5-10 years of hands-on experience with Xactimate.
• Strong leadership skills with team management experience.
• Proven experience in property restoration or insurance estimating.

Responsibilities

• Lead and support a team of estimate evaluators.
• Ensure estimate reviews reflect accurate scope and internal guidelines.
• Mentor team on best practices in restoration techniques.

Skills

Xactimate expertise

Leadership

Project management

Communication skills

Organizational skills

Education

CIP designation

Post-secondary education in insurance or related field

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We’re looking for an exceptional, people-driven leader to guide one of our Property Evaluation Teams. This team leverages deep technical expertise to accurately assess building damage and validate repair estimates for property losses under $250,000—ensuring alignment with industry construction standards and company protocols.

In this role, you’ll champion a strong control environment for both personal and commercial property claims, driving accuracy in scope, fair pricing, and an outstanding customer experience. The team operates nationally, with occasional fieldwork for select members to support strategic initiatives and special projects.

What you’ll do

• Lead and support a team of estimate evaluators responsible for reviewing property restoration estimates for residential and commercial losses.

• Ensure all estimate reviews accurately reflect the scope of work, adhere to internal guidelines, and align with industry standards for water, fire, mold, and storm damage restoration.

• Support and mentor Evaluation Team on Xactimate best practices, restoration techniques, and evolving insurance requirements.

• Collaborate closely with project managers, customers, and adjusters to ensure seamless communication and alignment of job scope and timelines.

• Monitor team performance, timelines, and estimate review accuracy, implementing process improvements to drive efficiency and customer satisfaction.

• Stay current on restoration industry trends, insurance carrier expectations, and Xactimate updates to ensure the team remains competitive and compliant.

• Develop and maintain standard operating procedures (SOPs) for estimate review workflows, documentation, and quality assurance.

• Foster a culture of accountability, continuous learning, and high performance within the estimating team.

• Participate in hiring, onboarding, and performance evaluations to build a strong, capable estimating department.

• Track, analyze, and report on key estimating metrics to make informed decisions, driving continuous improvement.

What you’ll bring

• 5–10 years of hands‑on experience with Xactimate, including experience as a project manager or supervisor in restoration or insurance-related estimating.

• CIP designation and/or post‑secondary education in a relevant field (e.g., insurance, construction, business) are considered strong assets.

• Proven experience managing or overseeing teams, preferably within the insurance or property restoration sectors.

• Strong leadership skills with the ability to mentor, coach, and support a high‑performing team.

• Excellent organizational and time management abilities, with a talent for prioritizing and delegating tasks effectively.

• Clear and professional communication skills, with the ability to collaborate across departments and with external partners.

• A proactive attitude with a focus on continuous improvement, quality assurance, and customer service excellence.

What you’ll get

• The Salary range for this position is $80,000 to $125,000. Please note that individual salary is determined by factors such as job‑related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Hybrid flexible work model.

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year.

• Employee‑driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.

• Corporate wellness programs to support our employees’ physical and mental health.

• This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.