Customer Service jobs in United States

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

1. Ensures Customer Satisfaction:
   Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business. Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs. Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers. Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.


2. Maintains Safety, Security and Shrink Mitigation:
   Follows all Safety and Loss Prevention policies and procedures. Follows processes on the front-end designed to mitigate shrink and protect assets.

1. Communicates Effectively
2. Customer Focus

1. Interpersonal skills
2. Cash Handling

Front End Supervisor

None

Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Dependent

Working within a flexible schedule that may include evening and weekends. Warehouse environment that can be dusty and noisy. Doors are frequently open, causing drafts and interior temperature changes.

Highschool Diploma or Equivalent

1 to 2 years Retail or Cash experience an asset

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