Customer Service jobs in United States

BostonFAM is not your typical retail furniture company. We're an employee-owned business that's committed to helping our customers create amazing rooms. But that's not all we do. We're also passionate about personal and professional development. We believe in empowering our employee-owners to reach their full potential by offering a supportive culture, one-on-one coaching, comprehensive training, and valuable resources. At BostonFAM, we know that when our team members thrive, our business thrives too.

Our success is built on the success of our employee owners. We're proud to be a family of brands that includes Ashley Furniture, Ashley Outlets, and Furniture & Appliance Mart. But what really sets us apart is our unique company culture. We're not just a place to work - we're a community of individuals who are dedicated to helping each other achieve our dreams and goals.

Position Overview :

Are you passionate about connecting talented individuals with incredible career opportunities? Do you thrive in a fast-paced, people-focused environment? If so, we want YOU to join our team as a Talent Acquisition Specialist!

In this exciting and impactful role, you’ll play a key part in attracting, selecting, and hiring top-tier talent to drive our company’s success. Partnering with hiring managers and HR leaders, you’ll develop innovative strategies to meet staffing goals while delivering an exceptional experience for candidates and stakeholders alike.

What You’ll Do :

• Be a Talent Matchmaker : Collaborate with hiring managers to assess staffing needs and craft recruitment strategies that bring in the best candidates.
• Find the Perfect Fit : Screen resumes, conduct engaging interviews, administer assessments, and perform background checks to make well-informed hiring recommendations.
• Source Like a Pro : Use cutting-edge sourcing techniques—job boards, LinkedIn, job fairs, networking events, and more—to discover and attract top talent.
• Drive Results : Maintain accurate recruitment metrics and open position reports to track progress and ensure hiring goals are met.
• Champion Internal Growth : Facilitate seamless internal transfers by managing screenings, interviews, and offer letters.
• Gather Insights : Collect feedback from candidates and hiring managers to continuously improve the recruitment process.
• Build Relationships : Develop strong connections with internal / external partners to support long-term recruitment goals.
• Own the Offer Process : Craft and present competitive job offers that attract and secure the best talent.
• Stay Compliant : Ensure every step of the recruitment process aligns with federal and state regulations.
• Leverage Technology : Use the Applicant Tracking System (ATS) to manage candidate data and streamline the hiring process.
• Adapt and Innovate : Tackle additional projects and duties as assigned to keep our recruitment efforts ahead of the curve.

What We’re Looking For :

• Associate’s degree in human resources, Business Administration, or related field; Minimum of 3 year’s work experience in a focused recruiting / talent acquisition role sourcing active / passive candidates; or equivalent combination of education / experience
• Excellent interpersonal and communication skills to engage with candidates and key business partners.
• Proficiency with Applicant Tracking Systems (ATS) and other recruitment tools. Experience with UKG a plus.
• Knowledge and application of federal, state, and local laws governing employment.
• A creative and resourceful mindset for finding and attracting top talent.

Why Join Us?

• Impact : Help shape the future of our workforce by hiring top talent.
• Innovation : Be part of a team that values fresh ideas and creative approaches to talent acquisition.
• Growth : Take your recruitment skills to the next level in a supportive and dynamic environment.
• Team Culture : Work with a passionate team dedicated to achieving success together.

What does it look like to be an employee at Spectrum Association Management?

• 99% of employees believe in the company leadership and future success of the organization.
• 96% of employees are proud to work here and love their coworkers!

SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS

We offer a comprehensive package that is more than just a paycheck

• Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee. Determined after the training phase.
• Recognized as Best Places to Work 17 years in a row!
• Fastest Growing Company - Fast Track 50 in 2020.
• Privately owned with over 20 years in business and have never laid anyone off.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.
• 11 paid Holidays
• Paid Training
• Forty paid hours per year for community service activities.
• Internal Learning and Development Management System.
• Full suite of benefits includes Medical, Dental, Vision, STD / LTD, Life / AD&D and a 401k program.
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.

EDUCATION AND EXPERIENCE :

• Data entry experience in AP / AR / bookkeeping function is preferred.
• College degree preferred or some college work with comparable work experience.
• Basic accounting knowledge preferred
• Career path to grow

KNOWLEDGE, SKILLS, AND ABILITIES :

• Strong attention to detail with quick, consistent, and highly accurate data entry speed.
• Able to work independently with minimal direct supervision as well as collaboratively as a team member.
• Strong computer skills and technical aptitude, including adaptability to changing technology and systems, with confidence in troubleshooting and resolving technical issues with customers and team.
• Intermediate working knowledge of Excel is preferred.
• Intrinsically motivated to provide exceptional customer service in writing and over the phone while communicating in a professional and helpful manner.
• Comfortable working at a computer for extended periods of time, at a fast pace, while maintaining accuracy.
• Is eager to continuously learn, as well as open to innovative ways of producing results.
• Possess desire to establish a long and loyal career with an exceptional company.
• Demonstrate a positive attitude and be excited about producing magnificent work as part of an outstanding team in a fast-paced, changing environment.

Our vibrant culture is everything to us. We are only looking for professionals interested in joining and being part of a work family. The person next to you is incredibly important in how you measure your success. If someone asks for help you always volunteer just like they would do for you. We are all students and teachers on our teams.

Starting Hourly pay - $15.00

The training phase will begin in the local office for the first few months. Then after, must be able to commute to our local office for team collaboration a few days a week, onsite functions, or any mandatory events.

• This position will be based out of our Milwaukee, WI Market. Store locations include Greenfield, Kenosha, Pewaukee, Richfield.