Part-Time Banking Concierge & Customer Advisor

BMO Financial Group; Vancouver; On-site; CAD 34,000 - 48,000; Part time

Job summary

A leading financial institution in Vancouver seeks a dedicated part-time Customer Service Representative to support customers with banking services. This role requires 18.75 hours per week with flexibility from Monday to Saturday. Responsibilities include identifying customer needs, offering banking solutions, and managing transactions while contributing to an exceptional customer experience. Ideal candidates should possess strong interpersonal skills and be capable of engaging customers in meaningful conversations.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• No prior experience necessary; post-secondary degree or certification is desirable.
• Confident and experienced in the use of social media and online tools.
• Strong interpersonal skills, including building rapport with customers.

Responsibilities

• Deliver exceptional service to BMO customers and prospects.
• Identify customer needs and provide guidance regarding financial solutions.
• Manage cash transactions and support operational activities.

Skills

Interpersonal skills

Customer service

Basic knowledge of sales

Social media proficiency

Problem solving

Education

Post-secondary degree or certification

Job description

A leading financial institution in Vancouver seeks a dedicated part-time Customer Service Representative to support customers with banking services. This role requires 18.75 hours per week with flexibility from Monday to Saturday. Responsibilities include identifying customer needs, offering banking solutions, and managing transactions while contributing to an exceptional customer experience. Ideal candidates should possess strong interpersonal skills and be capable of engaging customers in meaningful conversations.