Remote Customer Service Representative (Prince Edward Island)

MCI; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading BPO company in Canada is seeking a dedicated customer service representative to join their team. Responsibilities include resolving customer issues, managing accounts, and identifying sales opportunities. Candidates should possess a high school diploma and excellent communication skills. The role offers significant opportunities for career growth, competitive pay, and comprehensive benefits, including medical and paid time off. Join a fun and engaging environment with opportunities for personal growth.

Benefits

Paid Time Off

Comprehensive medical, dental, and vision coverage

Incentives & Rewards, including cash bonuses

Paid training to develop new skills

Qualifications

• Must be 18 years of age or older.
• Experience in a customer service role or similar environment preferred.
• Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.

Responsibilities

• Listen to customers and resolve issues.
• Utilize systems for account management tasks.
• Recognize and apply sales skills to upgrade.
• Explain products and processes to customers.
• Ensure first call resolution through problem-solving.

Skills

Excellent organizational skills

Written communication skills

Oral communication skills

Basic knowledge of Microsoft Office Suite

Typing skills (20+ words a minute)

Education

High school diploma or equivalent

Job description

Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Paid Time Off and paid holidays to take the time you need
• Incentives & Rewards, including cash bonuses and prizes
• Comprehensive medical, dental, and vision coverage available after 90 days for full-time employees
• Fun, engaging work environment with a team‑oriented culture
• Paid training to develop new skills while earning a paycheck

What to Expect (Job Responsibilities)

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Ensure first call resolution through problem‑solving and effective call handling

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Ability to type swiftly and accurately (20+ words a minute)

How to Stand Out (Preferred Qualifications)

• Experience in a customer service role or similar environment
• Aptitude for conflict resolution, problem‑solving, and negotiation
• Strong team orientation and customer focus
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent

Equal Opportunity & Candidate Privacy Statement

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.