Work at Home Contact Centre Sales Agent

MCI; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is looking for dedicated individuals for a customer service role. Candidates will be responsible for handling calls professionally, addressing customer inquiries, and processing orders. The ideal candidate should have a high school diploma and possess strong communication and organizational skills. This position offers a competitive compensation package, career growth opportunities, and a supportive team environment.

Benefits

Competitive compensation and benefits

Incentives and rewards including cash bonuses

Comprehensive health benefits after 90 days

Paid training

Engaging work environment

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• Basic knowledge of Microsoft Office Suite required.

Responsibilities

• Handle calls in a courteous and professional manner.
• Accurately answer customer questions and sell products.
• Resolve customer issues effectively.

Skills

Communication skills

Organizational skills

Typing speed (20+ words a minute)

Knowledge of Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Why Consider This Job Opportunity

• Competitive compensation and benefits packages designed to grow with you over time
• Incentives and rewards including cash bonuses and prizes for performance
• Comprehensive health benefits available after 90 days for full-time employees
• Opportunities for career growth with a focus on internal promotions
• Paid training to help you learn new skills while earning a paycheck
• Engaging work environment with a team‑oriented culture

What to Expect (Job Responsibilities)

• Handle calls in a courteous, timely, and professional manner
• Utilize knowledge and training to accurately answer customer questions and sell products and services
• Listen to customers, understand their needs, and resolve issues effectively
• Document and process customer orders in appropriate systems
• Comply with policies and procedures regarding confidential information

What is Required (Qualifications)

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

How to Stand Out (Preferred Qualifications)

• Prior customer service experience in a fast‑paced environment
• Experience with conflict resolution and problem‑solving techniques
• Ability to thrive in a dynamic and ambiguous work setting
• Familiarity with Windows operating system

Equal Opportunity

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.