Product Operations Leader: Flow, Merch & CX

Indigo Books & Music; Alberta; On-site; CAD 50,000 - 65,000; Full time

Job summary

A major retail chain in Alberta is seeking a Product Operations Leader to manage operations and enhance customer experience. The successful candidate will lead product flow processes, coach Customer Experience Representatives, and ensure a visually appealing store. Ideal candidates will have 1-2 years in customer service or merchandising roles, strong leadership abilities, and be flexible with schedules. This position emphasizes a commitment to diversity and inclusion, offering a supportive work environment.

Benefits

Diversity and Inclusion Training

Flexible Schedule

Employee Discounts

Qualifications

• 1-2 years of experience in a customer service, merchandising or operations role.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Experience leading others.

Responsibilities

• Lead execution of activities supporting product flow processes.
• Coach and provide feedback to Customer Experience Representatives.
• Open and close store while managing the sales floor.

Skills

Customer Service

Merchandising

Team Leadership

Business Acumen

Bilingual (French/English)

Job description

A major retail chain in Alberta is seeking a Product Operations Leader to manage operations and enhance customer experience. The successful candidate will lead product flow processes, coach Customer Experience Representatives, and ensure a visually appealing store. Ideal candidates will have 1-2 years in customer service or merchandising roles, strong leadership abilities, and be flexible with schedules. This position emphasizes a commitment to diversity and inclusion, offering a supportive work environment.