Customer Care Representative jobs in Canada

Location: Ontario, Canada

Business Unit: Sales

Department: Superior Propane

Date published: 10-May-2024

Ref #: 3425

The Inside Sales Representative will build instant rapport with customers while actively listening in order to determine their needs. The Inside Sales Representative develops new leads, communicates with customers, positions solutions, and ensures a smooth sales process.

Fluency in English is a must and bilingual fluency with French or Spanish would be considered an asset.

• Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
• Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
• Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
• Competitive Compensation: We offer a highly competitive salary package, ensuring that you hard work and dedication are recognized and rewarded accordingly.
• Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
• Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
• Safety Focused: We care about you and have committed to a zero-harm workplace.

• Be the one-stop-shop for residential and small commercial customers interested in joining the Superior family or increasing their footprint with us.
• Take inbound sales calls and web leads, qualify the prospect, and close the sale
• Manage your funnel through active follow up.
• Contribute to customer retention through top-notch customer service and proactive outbound campaigns.
• Feed the commercial sales team funnel, by qualifying large opportunities and getting them to the field for follow up by the right expert.
• Work with other teams throughout the business to ensure our customers get a great onboarding experience.
• Work independently yet collaboratively with other team members.

• Three years of experience working with customers; sales experience considered an asset
• Minimum High school diploma or equivalent
• Excellent communication skills - written and verbal
• Customer focused relationship builder
• Solid computer skills (MS Office: Excel, Word, Outlook, etc) and quick to learn new applications
• Previous experience with Salesforce.com or other CRM systems is a bonus
• Bilingual in French and / or Spanish? We’re actively looking for bilingual reps!

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.

Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us to let us know how we can enhance your experience.